Temporary Accounts Officer

3 weeks ago


Exeter Devon, United Kingdom Cuckoo Full time

We’ve already topped MoneySavingExpert’s poll for the best customer service (twice) and are well on the way to achieving our overall aim: to become the UK’s most recommended way to connect.
So if you’re as customer obsessed as we are, and want to help change the face of the UK’s broadband industry, we’d love to hear from you.

This is a great opportunity to deliver a great customer experience to our customers through trusted billing and payments services while supporting a profitable business. The role will operate and improve business processes for billing, payments and revenue assurance.
Please note - This is a temporary 6 month position with an immediate start.
Creating accounts for our brand new customers
Monitoring and overseeing payment activity, such assending reminders for upcoming payments
Support with responding to queries from customers and resolving customer billing and payments errors.
Carrying out credit control duties
Operate processes and quality checks for validating the accuracy of the bills we sent to customers.
Manage reconciliations to ensure that all products and services are billed as expected.
Billing processes and reconciliations to ensure quality
Experience from telecom or utilities billing and payments.
4x Life Assurance
~ Salary Sacrifice Pension
~30 days holiday plus statutory bank holidays
~ Enhanced Family Leave
~ Private Healthcare
~ Private Dental Care
~ Cycle 2 Work Scheme
~ Health Cash Plan
~ Shopping Discounts
~ Discounted Breakdown Cover



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