Senior Customer Service and Admin Advisor

2 weeks ago

Bridlington East Yorkshire, United Kingdom KD Recruitment Limited Full time

Do you have experience of working in a Customer Service and Admin teamand are looking for that next step in your career to Senior Customer Service and Admin Advisor and eventually Team Leader? Are you looking to work for a growing business in the Bridlington area that put their people at the heart of everything they do?

Would you like to work for a people focused business who invest back into their employees along with their personal development?

We are delighted to be working exclusively with a growing SME business in Bridlington who provides compliance and business services to the construction industry. Due to someone leaving to go on maternity leave, they are now looking to add people to their Customer Service and Admin team who have leadership potential.

Working within a busy team of around 15 people, this is a hands-on role where you will learn new skills and have the opportunity to develop as a leader.

The position would be ideal for someone with business or management qualifications that has not yet put them to the test or someone who works within a team and wants to progress.

What the Senior Customer Service and Admin role involves

  • Delegating workload in a busy department
  • Coordinating rotas and shifts for all team members
  • First point of contact and final decision maker for the team and their customers
  • Identifying and coordinating training and development for each member of the team
  • Creation of the annual training plan for the team to upskill and retrain where necessary
  • Coaching and mentoring team members
  • Attending senior management meetings to update the board on your team performance
  • Managing and grievances and disciplinaries or other HR issues within the team
  • Onboarding and training of new starters
  • Managing absence and sickness within the team, conducting return to work interviews
  • Managing holidays for the team, checking that there are enough people to cover any absences

Skills required

  • Previous experience of managing own workload and possibly others
  • Exposed to on-the-job training, developing and coaching
  • Highly organised and able to manage a busy and demanding workload
  • Attention to detail and process driven
  • Able to build relationships and get the best out of people
  • Experience of an admin based / customer service team
  • Good IT and communication skills
  • Able to deal with disputes and customer care

Other information

  • Full time Monday to Friday 8.00 5.00 (2.5 hours back each week on a rota)
  • Quarterly bonus
  • Carparking available and easily accessible on public transport
  • Cycle to work scheme
  • Annual salary reviews
  • 20 days holiday + Bank Holidays and an additional 2 days in lieu of Xmas working to be taken in January

This vacancy is being advertised through KD Recruitment Limited who are operating as an Employment Agency.

Due to the volume of applications we receive if you have not heard from us within 2 weeks, please assume you have not been short listed for this particular role.

KD Recruitment Limited is committed to a policy of equal opportunities in relation to job applications and we are also committed to protecting your personal data. If you would like to read our privacy policy, please go to our website where you will find all the information you need to know about how we will use and process your personal data.

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