Senior Customer Service and Admin Lead

2 weeks ago


Bridlington, East Yorkshire, United Kingdom KD Recruitment Limited Full time
Job Title: Senior Customer Service and Admin Advisor

We are seeking a highly organized and detail-oriented Senior Customer Service and Admin Advisor to join our growing team in Bridlington. As a key member of our Customer Service and Admin team, you will be responsible for delegating workload, coordinating rotas and shifts, and providing exceptional customer service.

Key Responsibilities:
  • Delegating workload in a busy department
  • Coordinating rotas and shifts for all team members
  • First point of contact and final decision maker for the team and their customers
  • Identifying and coordinating training and development for each member of the team
  • Creation of the annual training plan for the team to upskill and retrain where necessary
  • Coaching and mentoring team members
  • Attending senior management meetings to update the board on your team performance
  • Managing and grievances and disciplinaries or other HR issues within the team
  • Onboarding and training of new starters
  • Managing absence and sickness within the team, conducting return to work interviews
  • Managing holidays for the team, checking that there are enough people to cover any absences
Requirements:
  • Previous experience of managing own workload and possibly others
  • Exposed to on-the-job training, developing and coaching
  • Highly organized and able to manage a busy and demanding workload
  • Attention to detail and process driven
  • Able to build relationships and get the best out of people
  • Experience of an admin based / customer service team
  • Good IT and communication skills
  • Able to deal with disputes and customer care
What We Offer:
  • Full time Monday to Friday 8.00-5.00 (2.5 hours back each week on a rota)
  • Quarterly bonus
  • Carparking available and easily accessible on public transport
  • Cycle to work scheme
  • Annual salary reviews
  • 20 days holiday + Bank Holidays and an additional 2 days in lieu of Xmas working to be taken in January


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