Client Services Consultant
4 weeks ago
About the Role:
The Client Service Consultant (CSC) is responsible for the efficient delivery of Magnit’s MSP services to our clients. Working to a hybrid arrangement (from home and client onsite West London) this position will work closely with vendors, client hiring managers, and Magnit’s cross-functional teams, utilizing our award-winning software to ensure smooth service delivery.
What You Will Do:
- CSC is responsible for the day-to-day delivery of Magnit’s services
- Facilitate the fulfillment of temporary requisitions through Magnit’s systems and efficiently manage the relationship/interaction of staffing desk suppliers and managers
- Proactively meet with hiring managers to qualify requisitions and convey relevant information to approved suppliers to empower them for success
- Resolve and follow- through, in a timely manner, all issues related to the worker, manager and staffing agency
- The CSC must maintain quality client service and day to day operations, with a primary focus on meeting contractual deliverables as outlined in the Scope of Work
- Depending on the size of the team, the CSC scope of responsibilities may be limited to one product (payroll, compliance or staffing desk) or may span over multiple product lines
- Maintain an updated SOP “Standard Operating Procedures” for day-to-day procedures so that operations functions efficiently
- Implement new processes or enhance current processes to strengthen efficiencies
What You Will Need:
- A customer-oriented, self-motivated critical mindset with a “Can-Do” attitude
- Bachelor’s degree is preferable
- 3+ years of experience working in a relevant area such as staffing industry operations, HR/recruiting, MSP or customer service is preferred
- Strong communication skills with the ability to connect effectively across all layers of the organization
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