Client Success Manager

1 month ago

Sevenoaks Kent, United Kingdom House Recruiting Full time
  • Client Success Manager
  • £35,000
  • Monday to Friday
  • Home based
  • Comprehensive Company benefits (inc. healthcare insurance)

About the Client

As a thriving tech company at the cutting edge of technology since 2004, we work with passionate teams from around the world to enhance property businesses through automation. To date, we’ve automated over £2bn in rental property payments. And we’re just getting started This is your chance to join a very successful business and be part of our continued growth in the UK market.

The role

We are in search of a dedicated and proactive individual to join our team as a Client Success Manager. In this pivotal role, you will take charge of nurturing and cultivating relationships with our clients, ensuring their ongoing satisfaction, and identifying opportunities for retention and growth.

Your responsibilities will entail close collaboration with various internal teams, including client services, sales, marketing and design, compliance, finance, and product development. Together, our goal is to enhance the overall customer experience, thereby solidifying their continued partnership with us.

At the core of our priorities is understanding and advocating for the needs of our clients. We are committed to fostering robust relationships and working collaboratively with internal departments to promptly address any issues that may arise, thus mitigating the risk of client attrition. Our unwavering dedication is to consistently set a new standard in customer excellence, thereby fostering lasting sustainability and driving growth within the UK business landscape.

Truth, care, and transparency serve as the cornerstone of all our communications and engagements with both clients and colleagues alike.

Key Responsibilities

  • Serve as the primary point of contact for assigned clients, building strong and trusted relationships.
  • Understand each client's business goals, challenges, and needs, and develop tailored strategies to help them achieve success.
  • Proactively engage with clients to identify opportunities for value creation, upselling, and cross-selling of products/services.
  • Conduct regular check-ins and business reviews with clients to assess satisfaction levels, gather feedback, and address any concerns or issues.
  • Collaborate closely with internal teams, including sales, product development, and customer support, to ensure alignment and coordination in delivering value to clients.
  • Act as an advocate for clients within the organisation, representing their interests and ensuring their needs are met.
  • Monitor key performance indicators (KPIs) and metrics to track client satisfaction, usage, and retention rates.
  • Provide guidance and support to clients on product usage, best practices, and industry trends.
  • Stay informed about industry developments, competitor offerings, and emerging trends to identify opportunities for improvement and innovation.

Qualifications

  • Bachelor's degree in business administration, marketing, or a related field preferred.
  • Proven experience in a client-facing role, such as customer success, account management, or sales.
  • Excellent communication, interpersonal, and relationship-building skills.
  • Strong problem-solving and analytical abilities.
  • Ability to manage multiple clients and projects simultaneously in a fast-paced environment.
  • Familiarity with CRM software and customer success tools preferred.
  • Results-driven mindset with a focus on achieving client satisfaction and retention goals.
  • Proficient in conflict resolution

We read through each application thoroughly and respond quickly to those we think would be a good fit for the role.

Looking forward to hearing from you.

  • Client Success Manager

    1 week ago

    Sevenoaks, Kent, United Kingdom House Recruiting Full time

    Job Description Client Success Manager £35,000 Monday to Friday Home based Comprehensive Company benefits (inc. healthcare insurance) About the Client As a thriving tech company at the cutting edge of technology since 2004, we work with passionate teams from around the world to enhance property businesses through automation. To date, we’ve automated...

  • Client Success Manager

    1 day ago

    Sevenoaks, Kent, United Kingdom House Recruiting Full time

    Job Description Client Success Manager £35,000 Monday to Friday Home based Comprehensive Company benefits (inc. healthcare insurance) About the Client As a thriving tech company at the cutting edge of technology since 2004, we work with passionate teams from around the world to enhance property businesses through automation. To date, we’ve automated...

  • Client Success Manager

    4 weeks ago

    Sevenoaks, United Kingdom House Recruiting Full time

    Client Success Manager£35,000 Monday to FridayHome basedComprehensive Company benefits (inc. healthcare insurance)About the ClientAs a thriving tech company at the cutting edge of technology since 2004, we work with passionate teams from around the world to enhance property businesses through automation. To date, we’ve automated over £2bn in rental...

  • Client Success Manager

    2 weeks ago

    Sevenoaks, United Kingdom House Recruiting Full time

    Client Success Manager £35,000 Monday to Friday Home based Comprehensive Company benefits (inc. healthcare insurance) About the Client As a thriving tech company at the cutting edge of technology since 2004, we work with passionate teams from around the world to enhance property businesses through automation. To date, we’ve automated over £2bn in...

  • Client Success Manager

    1 month ago

    Sevenoaks, United Kingdom House Recruiting Full time

    Client Success Manager£35,000 Monday to FridayHome basedComprehensive Company benefits (inc. healthcare insurance)About the ClientAs a thriving tech company at the cutting edge of technology since 2004, we work with passionate teams from around the world to enhance property businesses through automation. To date, we’ve automated over £2bn in rental...

  • Client Success Manager

    4 weeks ago

    Sevenoaks, United Kingdom House Recruiting Full time

    Client Success Manager£35,000 Monday to FridayHome basedComprehensive Company benefits (inc. healthcare insurance)About the ClientAs a thriving tech company at the cutting edge of technology since 2004, we work with passionate teams from around the world to enhance property businesses through automation. To date, we’ve automated over £2bn in rental...

  • Client Success Manager

    1 week ago

    Sevenoaks, United Kingdom House Recruiting Full time

    Job DescriptionClient Success Manager£35,000 Monday to FridayHome basedComprehensive Company benefits (inc. healthcare insurance)About the ClientAs a thriving tech company at the cutting edge of technology since 2004, we work with passionate teams from around the world to enhance property businesses through automation. To date, we’ve automated over £2bn...

  • Client Success Manager

    1 month ago

    Sevenoaks, United Kingdom House Recruiting Full time

    Client Success Manager£35,000 Monday to FridayHome basedComprehensive Company benefits (inc. healthcare insurance)About the ClientAs a thriving tech company at the cutting edge of technology since 2004, we work with passionate teams from around the world to enhance property businesses through automation. To date, we’ve automated over £2bn in rental...

  • Client Success Manager

    1 week ago

    Sevenoaks, Kent, United Kingdom House Recruiting Full time

    Monday to Friday ~ Home based ~ healthcare insurance) In this pivotal role, you will take charge of nurturing and cultivating relationships with our clients, ensuring their ongoing satisfaction, and identifying opportunities for retention and growth. Your responsibilities will entail close collaboration with various internal teams, including client...

  • Client Success Manager

    1 month ago

    Sevenoaks, Kent, United Kingdom House Recruiting Full time

    Monday to Friday ~ Home based ~ healthcare insurance) About the Client As a thriving tech company at the cutting edge of technology since 2004, we work with passionate teams from around the world to enhance property businesses through automation. In this pivotal role, you will take charge of nurturing and cultivating relationships with our clients,...

  • Client Success Manager

    1 month ago

    Sevenoaks, Kent, United Kingdom House Recruiting Full time

    Monday to Friday ~ Home based ~ healthcare insurance) About the Client As a thriving tech company at the cutting edge of technology since 2004, we work with passionate teams from around the world to enhance property businesses through automation. In this pivotal role, you will take charge of nurturing and cultivating relationships with our clients,...

  • Client Manager

    1 month ago

    Sevenoaks, United Kingdom Public Practice Recruitment Ltd Full time

    **Client Manager Job Vacancy** Looking for a new challenge? Do you thrive within a client facing role, working with a diverse portfolio to build trusted and long-lasting relationships? Would you benefit from working with a forward-thinking firm that champions professional development and offers a defined pathway of progression for its valued workforce? If...

  • Private Client Solicitor

    4 weeks ago

    Sevenoaks, Kent, United Kingdom Ashville Knight Full time

    This well-established firm in Kent are currently seeking a Private Client Solicitor to join their busy and profitable team. The successful candidate will have around 1 Years PQE + experience. Dealing with all Private Client matters. Areas of focus will include: Wills drafting Probate administration Court of Protection / LPA Tax planning and advice Trust set...

  • Private Client Solicitor

    4 weeks ago

    Sevenoaks, Kent, United Kingdom Ashville Knight Full time

    This well-established firm in Kent are currently seeking a Private Client Solicitor to join their busy and profitable team. The successful candidate will have around 1 Years PQE + experience. Dealing with all Private Client matters. Areas of focus will include: Wills drafting Probate administration Court of Protection / LPA Tax planning and advice Trust set...

  • Private Client Solicitor

    4 weeks ago

    Sevenoaks, Kent, United Kingdom Ashville Knight Full time

    This well-established firm in Kent are currently seeking a Private Client Solicitor to join their busy and profitable team. The successful candidate will have around 1 Years PQE + experience. Dealing with all Private Client matters. Areas of focus will include: Wills drafting Probate administration Court of Protection / LPA Tax planning and advice ...

  • Private Client Solicitor

    1 month ago

    Sevenoaks, Kent, United Kingdom Ashville Knight Full time

    This well-established firm in Kent are currently seeking a Private Client Solicitor to join their busy and profitable team. The successful candidate will have around 1 Years PQE + experience. Dealing with all Private Client matters. Areas of focus will include: Wills drafting Probate administration Court of Protection / LPA Tax planning and advice Trust...

  • Paralegal - Private Client (Permanent)

    3 days ago

    Sevenoaks, Kent, United Kingdom Absolute Executive Search Full time

    Absolute Executive Search are seeking a Private Client Paralegal to work for a busy Law Firm in Kent. If you have recently completed legal studies, or are in the process of completing, this role could be perfect for you. You will be supporting a busy and well-established Team so you will ideally need to have previous experience within Private Client. Key...

  • Private Client Solicitor

    2 weeks ago

    Sevenoaks, Kent, United Kingdom Ashville Knight Full time

    This well-established firm in Kent are currently seeking a Private Client Solicitor to join their busy and profitable team. The successful candidate will have around 1 Years PQE + experience. Dealing with all Private Client matters. Areas of focus will include: Wills drafting Probate administration Court of Protection / LPA Tax planning and advice ...

  • Private Client Solicitor

    3 weeks ago

    Sevenoaks, Kent, United Kingdom Ashville Knight Full time

    This well-established firm in Kent are currently seeking a Private Client Solicitor to join their busy and profitable team. The successful candidate will have around 1 Years PQE + experience. Dealing with all Private Client matters.Areas of focus will include:Wills draftingProbate administrationCourt of Protection / LPATax planning and adviceTrust set up and...

  • Associate Private Client

    1 week ago

    Sevenoaks, Kent, United Kingdom LR Legal Recruitment Full time

    Private Client Solicitor 5 – 7 years PQE+ Kent/Hybrid £Our client is a reputable Legal 500, Chambers Ranked law firm operating from 4 offices in Kent and London. They are a friendly, successful firm who pride themselves on their specialist knowledge and client care skills. They have an opening for a Private Client Solicitor who has at least 5 years...