Client Success Manager

1 month ago

Sevenoaks Kent, United Kingdom House Recruiting Full time

Monday to Friday
~ Home based
~ healthcare insurance) About the Client As a thriving tech company at the cutting edge of technology since 2004, we work with passionate teams from around the world to enhance property businesses through automation. In this pivotal role, you will take charge of nurturing and cultivating relationships with our clients, ensuring their ongoing satisfaction, and identifying opportunities for retention and growth. Your responsibilities will entail close collaboration with various internal teams, including client services, sales, marketing and design, compliance, finance, and product development. Together, our goal is to enhance the overall customer experience, thereby solidifying their continued partnership with us. We are committed to fostering robust relationships and working collaboratively with internal departments to promptly address any issues that may arise, thus mitigating the risk of client attrition. Serve as the primary point of contact for assigned clients, building strong and trusted relationships.
~ Understand each client's business goals, challenges, and needs, and develop tailored strategies to help them achieve success.
~ Proactively engage with clients to identify opportunities for value creation, upselling, and cross-selling of products/services.
~ Collaborate closely with internal teams, including sales, product development, and customer support, to ensure alignment and coordination in delivering value to clients.
~ Monitor key performance indicators (KPIs) and metrics to track client satisfaction, usage, and retention rates.
~ Provide guidance and support to clients on product usage, best practices, and industry trends.
~ Bachelor's degree in business administration, marketing, or a related field preferred.
Proven experience in a client-facing role, such as customer success, account management, or sales.
Excellent communication, interpersonal, and relationship-building skills.
Ability to manage multiple clients and projects simultaneously in a fast-paced environment.
Familiarity with CRM software and customer success tools preferred.

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