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Technical Support Engineer

3 months ago

Nottingham, United Kingdom Deep Sea Electronics Ltd Full time
Job Description

Technical Support Engineer

To provide DSE’s external customers with high quality, value adding technical support on the full range of the company’s electronic control modules for a wide range of generator and control applications. Including (but not limited to) renewable energy, backup/emergency power, paralleling with the grid, and other complex applications, engine only functions and off highway implementations.

To provide technical support and product development guidance to DSE’s internal teams including production, engineering, sales & marketing, test & approvals, and other members of the technical support team.

Training global and local customers, and internal personnel on DSE product and their applications.

Global and local customer visits to assist sales, training, or fault-finding purposes.

​

Requirements:

  • General generator application and system knowledge
  • Educated to a HNC level in Electrical and Electronic Engineering or equivalent by industry experience
  • Ability to operate under own initiative as well as possessing strong team working skills
  • Prior experience resolving MySQL replication issues
  • Familiarity with server and Hyper-V
  • Basic knowledge of Linux
  • Desirable: Basic understanding of PHP
  • Desirable: Basic understanding of Git or past experience using source control tools
  • Enthusiastic and eager to learn, not intimidated by complex engineering concepts

​

Key Duties & Responsibilities:

  • Providing customers with global technical support (training, trouble shooting, commissioning etc.) via telephone, email, remote desktop sessions (e.g., Microsoft Teams, Zoom, etc) and face-to-face on a wide range of DSE product.
  • Delivering training sessions on DSE products covering technical functions, applications, and common faults.
  • Test and confirm reported issues from customers. If confirmed follow the company’s procedures and guidelines for remedial action.
  • Preparation of technical documentation including product manuals and training instructions.
  • Proofread technical documents authored by other personnel.
  • Development guidance to engineering on new and existing product features.
  • Assisting the test and approval department’s comprehensive testing of products.
  • Technical support to DSE Internal teams including production, engineering, sales & marketing, test & approvals, and other members of the technical support team.
  • Compliance with internal procedures and documentation.
  • Submit a monthly report to the global support manager of previous months activities.

​

Benefits:

  • 25 days holiday + Bank Holidays
  • New flexible holiday scheme
  • Bupa Healthcare package
  • Life Insurance
  • Enhanced Maternity/Paternity pay
  • 5% Pension contributions
  • Companywide performance based annual bonus scheme