EUC 3rd Line Engineer- Inside IR35

3 weeks ago

London, United Kingdom Investigo Full time

Investigo's major client is currently seeking an experience EUC 3rd line engineer to join an existing team. The role requires someone who holds a wide-ranging technical skillset, works well within a close-knit team, can
self-manage their workload, and above all, enjoys the challenge of working with technology.
The position sits alongside other Infrastructure engineers and specialists. As a team, they are responsible
for designing, implementing, and maintaining all aspects of the end user technology estate.

This is a hybrid working role split between London or Surrey.

Key responsibilities

  • Perform as a key member of the IT Infrastructure Team, working closely with other team members, and
  • colleagues across the IT Department in order to support all systems and technical processes.
  • Update the internal knowledge base with both technical guides for colleagues, and system usage procedures to
  • aid internal staff.
  • Provide excellent customer service and support for internal staff via email, Teams or face-to-face.Work collaboratively with both internal teams and 3rd party support services on diagnosing and troubleshooting
  • issues related to the system environments.
  • Adhere to all IT security policies and assistance in enforcing and monitoring of IT security policies.
  • Understand the requirements of the business and suggest appropriate technologies to help deliver business
  • goals.

Key Skills

  • Proven track record of technical system implementation, both from an Infrastructure and Application
  • perspective, covering multiple platforms and technologies.
  • Excellent general experience with Microsoft technologies across the board.
  • Windows 10 / 11 desktop OS deployment experience. Capturing, creating, and deploying OS
  • images using SCCM or Windows Deployment Services (WDS).
  • Windows Server OS implementation experience across multiple platform roles, including Active
  • Directory, Group Policy management, Remote Desktop Services
  • WSUS update patch management
  • Strong Microsoft SCCM deployment, configuration, and app packaging experience.
  • Strong scripting ability in the likes of PowerShell or similar languages for the purposes of automation, user
  • administration, application deployment, and system integration.
  • Strong experience with Mobile Device Management services, ideally VMware Workspace ONE (aka Air
  • Watch) and Apple Business Manager.
  • Good experience of working within an AWS Cloud environment, particularly managing EC2 instances and
  • ideally AWS Workspaces (VDI).
  • Good experience of working with a Remote Desktop Services environment, ideally including deployment of
  • virtual apps.
  • General knowledge of networking and technologies to aid in diagnostics, such as concepts of VPNs,
  • Firewalls, IP routing, and Wireless configurations.
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