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EUC 3rd Line Engineer- Inside IR35
5 months ago
Investigo's major client is currently seeking an experience EUC 3rd line engineer to join an existing team. The role requires someone who holds a wide-ranging technical skillset, works well within a close-knit team, can
self-manage their workload, and above all, enjoys the challenge of working with technology.
The position sits alongside other Infrastructure engineers and specialists. As a team, they are responsible
for designing, implementing, and maintaining all aspects of the end user technology estate.
This is a hybrid working role split between London or Surrey.
Key responsibilities
- Perform as a key member of the IT Infrastructure Team, working closely with other team members, and
- colleagues across the IT Department in order to support all systems and technical processes.
- Update the internal knowledge base with both technical guides for colleagues, and system usage procedures to
- aid internal staff.
- Provide excellent customer service and support for internal staff via email, Teams or face-to-face.Work collaboratively with both internal teams and 3rd party support services on diagnosing and troubleshooting
- issues related to the system environments.
- Adhere to all IT security policies and assistance in enforcing and monitoring of IT security policies.
- Understand the requirements of the business and suggest appropriate technologies to help deliver business
- goals.
Key Skills
- Proven track record of technical system implementation, both from an Infrastructure and Application
- perspective, covering multiple platforms and technologies.
- Excellent general experience with Microsoft technologies across the board.
- Windows 10 / 11 desktop OS deployment experience. Capturing, creating, and deploying OS
- images using SCCM or Windows Deployment Services (WDS).
- Windows Server OS implementation experience across multiple platform roles, including Active
- Directory, Group Policy management, Remote Desktop Services
- WSUS update patch management
- Strong Microsoft SCCM deployment, configuration, and app packaging experience.
- Strong scripting ability in the likes of PowerShell or similar languages for the purposes of automation, user
- administration, application deployment, and system integration.
- Strong experience with Mobile Device Management services, ideally VMware Workspace ONE (aka Air
- Watch) and Apple Business Manager.
- Good experience of working within an AWS Cloud environment, particularly managing EC2 instances and
- ideally AWS Workspaces (VDI).
- Good experience of working with a Remote Desktop Services environment, ideally including deployment of
- virtual apps.
- General knowledge of networking and technologies to aid in diagnostics, such as concepts of VPNs,
- Firewalls, IP routing, and Wireless configurations.
