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Service Desk Engineer
1 month ago
VWV – SERVICE DESK ENGINEER
WHO ARE WE?
With a rich history dating back to the 19th century, VWV has firmly established itself as one of the UK's leading full-service law firms.
With 500+ professionals spread across 4 offices, VWV are often chosen by their clients for their in-depth industry knowledge. They are incredibly passionate about delivering a quality service with 97% of their clients recommending them to others.
This is an excellent time to be joining VWV They are entering into an exciting period of digital transformation and are expanding their IT team across multiple functions, utilising technology like Generative AI to improve their offering to their customers.
If you are interested in working in a collaborative and rewarding environment with brand new, Bristol-based offices on the way, then VWV is the place for you’
RESPONSIBILITIES
- Provide 1st & some 2nd line user support and assistance to all members of the firm, ensuring that all problems and requests are dealt with within SLA
- Handle escalated issues from 1st & 2nd line support team via ticketing system & MS Teams
- Ensure that all Incident/Alerts/Service requests are worked effectively and efficiently
- Provide guidance, direction and training to co-workers
- Assist in testing fixes and perform post-resolution follow-ups
- Participate in an on-call rota providing emergency IT support out of hours
YOUR PROFILE
- Experience of providing IT support with excellent customer service
- Understanding of Exchange Server and Active Directory
- Knowledge of M365 suite
- Able to pick up bespoke applications
- Excellent customer service skills
- Proactive and professional team player
SALARY & BENEFITS
- Discretionary bonus
- 25 days holiday plus bank holidays. Entitlement rises 1-day per year of service
- Private healthcare
- Life assurance cover
- Other well-being incentives and discounts
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