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Manager brand

4 months ago

Eastleigh Hampshire, United Kingdom B&Q Full time €50,000

12 Month FTC (Maternity Leave Cover)
From £50,000 + Pension + BUPA + ShareSave + 6.6 weeks holiday + Hybrid Working
Southampton, Store Support Office
From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they'll love. As the Loyalty Manager you will work closely with the Senior Loyalty Manager to define and deliver the Loyalty propositions. You'll also be accountable for successful and efficient operations, collaborating with and providing guidance to the Loyalty Ops team to ensure effective operational management. Support the Senior Loyalty Manager with the re-design, review, and formulation of new strategies for the
Loyalty proposition, positioning and brand (working with teams that enable the delivery e.g. Brand Marketing)
increase the value of existing loyalty members, such as loyalty events, promotions, rewards, and surprise and-delight initiatives. Owning the end-to-end delivery, working cross functionally with teams such as marketing, commercial and retail
Customer Experience and Journey Management:
Insights, Reporting, and Performance Analysis:
Engage with data and analytics teams to gather and leverage customer data, generating insights to drive
Be accountable for the effective operational management of the Loyalty programs and execution of Loyalty
Collaboration and Stakeholder Management:
Widely share the Loyalty plan and how we will grow value from new and existing members
Collaborate with cross-functional stakeholders - including data & analytics, marketing, digital, commercial,
Strong understanding and experience in operational management of Loyalty schemes
- Familiarity with legal and compliance considerations related to Loyalty programs
- Good analytical skills with the ability to derive insights from data and make data-driven decisions
- Detail-oriented with strong project management skills to handle multiple initiatives simultaneously
- Creative problem-solving skills and a proactive approach to overcoming challenges
- We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities . You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
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