Customer Service Administrator

3 weeks ago

Telford Shropshire, United Kingdom Reconomy Full time €23,400

_Please note: Sales and Service Administrator is the job title we use internally, Customer Service Administrator is a job title used for advertising purposes._ Please ensure you read the below overview and requirements for this employment opportunity completely. Reconomy, an international circular economy specialist. Using a tech-enabled, people powered approach we have been able to support thousands of businesses across the globe to achieve their sustainability goals. The culture that we have created at Reconomy has a strong and lasting emphasis on family, friendship and fun. We believe this culture to be highly infectious, making it far easier for new recruits and quieter team members to build their confidence, find their voice and flourish. As *Sales and Service Administrator* within the Social Housing team, you will be working with customers, suppliers and colleagues to process incoming supplier data, resolving queries promptly and ensuring accurate up to date data is entered and maintained on our systems whilst delivering an excellent service. You will establish strong relationships with customers and supply chain partners to manage part of our invoicing and queries process, with the ability to take ownership of invoice queries ensuring they are investigated and resolved promptly. Ensuring that the day to day runs smoothly through organisation and prioritisation of your workload while owning ad-hoc queries and using problem solving skills. As part of a small team, you will be working in a fast-paced environment so you will need to enjoy working as part of a group while also being able to take responsibility for your own workload, building relationships with internal teams and customers. This role will be required to support our customer service teams as and when needed to assist in responding to inbound calls and emails during busy periods. It’s important that you work well under pressure, and have a good attention to detail, as you will be raising orders for products and services.

  • Why join Reconomy?*
  • 23 days holiday, increasing to 25 days at 2 years’ service (plus bank holidays). Once you have 1 years’ service, you will be able to join the holiday buy/sell scheme, providing more flexibility in how you manage your annual leave.
  • 1 volunteering day per year, to enable you to support local community projects.
  • MyPerks – a benefits platform that offers a variety of discounts, cash back options, cycle to work scheme, mortgage advice and wellbeing support.
  • Corporate discounts on selected local gyms.
  • Enhanced pension.
  • Life assurance.
  • Enhanced Maternity leave.
  • Company events.
  • Employee referral programme.
  • Have your birthday off (once you have 1 years’ service).
  • Long service awards.
  • Reward & recognition schemes.
  • Additional information:*
The working hours are 37.5 per week, Monday to Friday between 7:55am and 5.25pm with 1 hour for lunch. Once 3-month probation is passed, there will be a Saturday shift to cover on a rota basis (8am-12pm), which will be paid as overtime. There is also the opportunity for the role to be hybrid after successfully passing the probation period, this will be 3 days working in the office and 2 days working from home. ref: INLP Job Types: Full-time, Permanent Pay: £23,400.00 per year Benefits:
  • Additional leave
  • Company events
  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Enhanced maternity leave
  • Free parking
  • On-site parking
  • Paid volunteer time
  • Referral programme
  • Store discount
Schedule: * Monday to Friday Work Location: In person

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