Exertis | Sales Support | norwich

3 weeks ago

Norwich Norfolk, United Kingdom Exertis Full time
At Exertis, we help more than 700 global brands and countless resellers, e-commerce operators and retailers to bring their tech products to market.
This of all the tech used daily at home, on the move or at work; it's probably passed through one of our logistics centres or been prescribed by one of our expert teams. Join us and work with distribution and specialist service leaders. Together, we can progress your sales career.
We celebrate diversity and inclusion and are continually creating a culture where everyone is appreciated and included. We're open to discussing flexible work arrangements and will support them if they benefit our customers, our business and you.

Your New Opportunity This role is all about offering support to our AV sales teams, by completing administration tasks and speaking directly with customers. We'll expect you to:
  • Manage order and processing tasks, including receiving purchase orders, handling quote requests, and coordinating with account managers for accurate processing.
  • Oversee the daily delivery checklist to ensure orders are invoiced, dispatched and tracked, addressing any delays through customer service and raising necessary support tickets
  • Generate and distribute daily sales reports, maintain the call statistics tracker, sharing detailed call performance data with account managers biweekly.
  • Serve as the main point of contact for bid requests, securing pricing from vendors, processing warranty forms and liaising with product managers and relevant teams to finalise bids and warranties.
  • Coordinate returns processes with customer service, follow proper protocols and monitor freight adjustments to recover overcharges, ensuring efficient handling and financial accuracy.

Our Culture
We really care about each other and Exertis. We're empowered to turn every challenge into an opportunity. Not a day goes by when there isn't laughter or excitement in our offices. Our values are the foundation of all we do. Together we can make extraordinary happen.
Your mindset
Are you curious, collaborative and confident? We're motivated by performance, so if your flexibility and resilience feed into your can-do attitude, then it's safe to say you'll probably fit in. We want our Sales Support colleagues to be adaptable, customer-focused, able to simplify the complex and work from their own initiative. If you care about colleagues and the business you're working for and have experience in sales or a busy administration or customer service role, we'd love to hear from you
Your benefits
We reward a job well done. You can expect tailored career growth and development opportunities plus 25 days holiday with the option to buy more. You get a day off for your birthday and a day for volunteering or charity work. We also offer generous Maternity, Shared Parental, Paternity and Adoption pau. But that's not all. See our other benefits here .

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