Fulfillment Senior Director, Field Services, EurAsia

4 weeks ago

Bracknell Berkshire, United Kingdom Diebold Nixdorf Full time

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Job Description

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

As Fulfillment Director, Field Services, EurAsia, you provide leadership and management of Parts Supply / Demand / Repair / Inventory management teams. You build and maintain positive working relationships with your internal and external stakeholders including Field Service Operations, Distribution Center Warehousing, Product Management, Repair / Refurb and Procurement. Your team is the backbone of ensuring we have the right parts in the field for use by our service engineers, and at the same time ensuring we have optimized inventory in the field (vans, and local stocking locations) and in our main warehouses/Distribution centers.

Your focus on spare parts availability, inventory, supply management and repair/replenishment will ensure we run an effective field operation, meeting service levels and minimizing customer penalties, but also optimizing our working capital. Success in the position requires a strong supply chain mind set and experience of working in supporting field services in a large and matrixed corporation. There will be opportunity for the candidate to develop further in other areas of operations.

Responsibilities

  • Responsible for the Europe & Asia (Eurasia) field spares inventory and spares parts availability
  • Manage central and dispersed teams of staff across demand, supply and inventory management, providing field spares in Eurasia to over 3,000 field technicians. This also includes order management & repair for field replenishment.
  • Manage the Repair center(s) (In house & 3rd party) quality to consistently drive improved standards across the countries & regions.
  • Effectively manage the (partner run) Regional distribution center cost & quality effectively
  • Review existing processes and develop short / medium term changes to processes to drive performance improvement.
  • Drive major improvement in increased parts availability and ensuring we get the maximum value from the investment we make in inventory, leveraging continuous review of field engineering usage versus contract base.
  • Consolidate supply planning requirements from all regions of Europe & Asia, interfacing with their local spare parts planning teams.
  • Establish & leverage local harvesting strategy for aged legacy contract base in low-cost locations to remain competitive in respective markets.
  • Establish key performance metrics and regularly assess the performance of the Eurasia spare parts management.

Qualifications

  • A strong knowledge and demonstrated experience of managing spares parts inventory, repair and supply planning for a large-scale Field Services operation across Eurasia.
  • Minimum 10 years' experience in spares parts management, including working in a business with mature spares supply, repair and inventory processes.
  • Experience in a high SKU count spares part business, ideally more than 10,000 SKU's.
  • Experience in leading inventory management, supply planning and demand forecasting teams along with their processes, as well as delivering transformation improvements in performance.
  • Experience of managing & controlling inventory from Distribution centers and replenishment principles to a large number of local field stocking points, in support of field technicians
  • Has owned inventory targets as well as spare parts availability metrics.
  • Familiar with rationalising field and warehouse carried stock (Introducing new product lines whilst cleaning the house of legacy)
  • Ability to deliver on improving availability of parts to our field technicians, but also at the same time reducing / optimizing stock held across the field network and held centrally.
  • Experience of building appropriate demand forecasts that comprehends customer service levels, historical usage, as well as changes in make up our fleet of equipment in the field
  • Ideally is experienced in:
    • supply planning with an element of refurbishment of field returned faulty parts
    • managing outbound freight costs (parcel), balancing re-order points / replenishment volumes with freight cost and carried inventory levels
    • managing supplier delivery
  • Proven ability to grow and develop high performance teams.
  • Strong relationship management skills required to build trusting relationships with cross functional and regional / field stakeholders. Use these relationships to support and challenge these stakeholders.
  • Strong analytical and conceptual skills
  • Bachelor's degree level or equivalent by experience.
  • Leadership skills with a proven track record to convince others through written and spoken communications. Able to deal with resistance.
  • Flexible to travel
  • Strong business English language

#LI- SC1 #LI-Remote

About Us

Why should you join Diebold Nixdorf?

Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

-Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**

We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here -

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