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Front Office Reception Manager
4 months ago
Who are we
Oxford Witney Hotel in Oxford is a Stylish & Modern Hotel with just a short walk from the historic centre of the town, the hotel offers great accommodation at great value, with close proximity to Oxford, Burford, and the Cotswolds making it the ideal base for travelling throughout Oxfordshire, while our elegant en-suite bedrooms are perfect for a tranquil night’s rest at the end of the day.
Role Responsibilities
You’ll manage all aspects of the Front Office Reception department (e.g. guest registration, porter services, business centre, telephone services, concierge services, and guest reservations) to deliver a guest experience that is unique and brings the brand to life. At Focus Hotels Management we look for people who are energetic and approachable with a sense of fun; always curious to discover more and share thoughtful suggestions with our guests.
- To provide a warm welcome to all guests, welcoming new and returning guests appropriately.
- To ensure that your team are fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information onto the guest whenever the possibility arises in order to maximise hotel sales.
- Ensure you have a sound knowledge of the local area regarding history, places of interest and special events and where further information can be obtained.
- Ensure that the team are punctual, polite, courteous and helpful to guests and colleagues at all time, resulting in positive PR both internally and externally.
- Be aware of your responsibility for the security of guest and hotel property.
- Ensure that the team performs all guest accounting functions & cash handling according to the Company Hotel policies and procedures, ensuring all guest accounts are complete and accurate.
- To have a full understanding, and able to operate and train all Front Office systems.
- Ensure smooth and helpful check in & check out procedures are implemented and trained consistently to all the team and monitor success from guest feedback and company targets.
- Ensure communication procedures are effective and efficient on a day to day basis, so that service standards are not compromised.
- Work closely with the Reservation team to ensure maximum occupancy, rate and upsells, participating in Revenue and Sales meetings.
- Train team members on emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel.
- Co-ordinate constructively with finance, sales, reservations and night teams so that policy, procedure and requirements are all adhered to.
- Drafting of rosters using our online portal so that staffing levels are in line with business needs and budget, adjusting accordingly in line with business levels.
Key Requirements
- Customer service experience,
- Attention to detail,
- IT proficiency,
- Communication skills
Benefits
- Competitive salary
- Excellent on-going support, training and development
- 28 days holiday including Bank Holidays per annum
- Stakeholder Pension entitlement
- Discounted hotel room rates for you, your friends and family
- On-going incentives and rewards
- Meals on duty
