Customer Relations Advisor

2 weeks ago

Rochdale Greater Manchester, United Kingdom Fawkes & Reece (North) Full time

Customer Relations Advisor

Competitive salary/package including company bonus, enhanced pension scheme, medical insurance, life assurance and 26 days holidays

A regional house builder seeks to appoint a Customer Relations Advisor to provide a positive and 5 star Customer experience.

This role is responsible for delivering the best customer experience through customer-centric communication, advice, support and guidance, whilst working closely with the regional customer care team to deliver support and service in a timely manner. You will be responsible for monitoring and tracking their internal system ensuring that all activity is processed and actioned within a proactive manor ensuring customer satisfaction and compliance to the New Homes Quality Code/Consumer Code at all times

Main Responsibilities:

Effectively manage all Regional complaints, ensuring compliance to New Homes Quality Code at all times
Facilitate all complaint responses ensuring all information is provided by the Regional team.
Provide detailed report on all complaints and their status in weekly meetings
Action and issuing of all Customer Care defects received through the system, maintaining service level agreements
Weekly status checks on all outstanding defects on jobs that are on hold.
Ensuring all actions are completed daily
Monitoring and responding to all Regional Customer Care and Customer Service mailbox queries within agreed timescales
Sourcing and identifying customers plot and development information plus investigation history on all current and previously reported matters
Full administration and weekly updates of the 'Your Watch' database
Producing monthly reports from the system and monthly KPI reports for Region
Providing support to regional area offices in respect of customer queries
Contacting customers post legal completion to understand their journey and experience, providing feedback to the Regional teams
Positioning a recommend or non-recommend in line with customer's feedback and distributing this information to area offices

Customer Relations Advisor - Skills & Experience

Essential in complaints handling and formal complaint response writing
Experience working within a customer service role (essential)
Experience working in a housebuilding company within a customer care role
Team Player with excellent customer service, communication and interpersonal skills
Professional telephone manner
Strong written and verbal communication skills with focused attention to detail
Good time management and organisational skills with the ability to multi-task and manage time effectively to meet deadlines

In return for your skills my client are offering a competitive salary and package inclusive of a company bonus scheme, pension, private medical, life assurance, share scheme and 26 days annual leave. In addition, the company are passionate about developing and supporting their employees to work to the best of their potential and encourage progression from within.

If you are interested in the Customer Relations Advisor opportunity and would like to apply, please contact Deena at Fawkes & Reece on (phone number removed) or apply via the link provided #J-18808-Ljbffr

  • Customer Relations Advisor

    4 weeks ago

    Rochdale, Greater Manchester, United Kingdom Fawkes & Reece (North) Full time

    Customer Relations Advisor Competitive salary/package including company bonus, enhanced pension scheme, medical insurance, life assurance and 26 days holidays A regional house builder seeks to appoint a Customer Relations Advisor to provide a positive and 5 star Customer experience. This role is responsible for delivering the best customer experience...

  • Customer Relations Advisor

    3 weeks ago

    Rochdale, United Kingdom Fawkes & Reece (North) Full time

    Customer Relations Advisor Competitive salary/package including company bonus, enhanced pension scheme, medical insurance, life assurance and 26 days holidaysA regional house builder seeks to appoint a Customer Relations Advisor to provide a positive and 5 star Customer experience.This role is responsible for delivering the best customer experience through...

  • Customer Relations Advisor

    4 weeks ago

    Rochdale, United Kingdom Fawkes & Reece Full time

    **Location**: Rochdale **Salary**: £22K- £28K per Year **Contract**: Permanent **Type**: Full Time **Reference**: VAC-342389_1713449306 **Posted**: April 18, 2024 **Customer Relations Advisor** **Competitive salary/package including **company bonus, enhanced pension scheme, medical insurance, life assurance and 26 days holidays** *** A regional house...

  • Customer Relations Advisor

    2 weeks ago

    Rochdale, United Kingdom Gleeson Homes Full time

    SummaryGleeson Homes are recruiting for a Customer Relations Advisor, responsible for supporting the delivery of a 5* Customer Experience in the region. We're looking for people first champions, who strive to deliver the best customer experience, first time, every time. The role also requires a keen eye for detail and the ability to complete administrative...

  • Customer Relations Advisor

    3 weeks ago

    Rochdale, Greater Manchester, United Kingdom Building Careers UK Full time

    Customer Relations Advisor / Customer Care Coordinator Are you passionate about delivering exceptional customer experiences in the housing sector? Do you thrive in a collaborative environment where your efforts make a real difference? If so, we've a fantastic opportunity here for a Customer Relations Advisor, based at my clients office in Rochdale. The...

  • Customer Relations Advisor

    2 days ago

    Rochdale, United Kingdom Optimise By Recruitment Full time

    The Customer Relations Advisor role is pivotal in ensuring the delivery of exceptional 5-star customer experiences within the region. This entails providing customer-centric advice, guidance, and support while closely collaborating with CRM, Build colleagues, and Customer Care Technicians. Key Responsibilities: * Proactively engaging as a member of the...

  • Customer Relations Advisor

    3 weeks ago

    Rochdale, United Kingdom Building Careers UK Full time

    Customer Relations Advisor / Customer Care CoordinatorAre you passionate about delivering exceptional customer experiences in the housing sector?Do you thrive in a collaborative environment where your efforts make a real difference?If so, we've a fantastic opportunity here for a Customer Relations Advisor, based at my clients office in Rochdale.The...

  • Customer Relations Advisor

    1 day ago

    Rochdale, United Kingdom Optimise By Recruitment Full time

    The Customer Relations Advisor role is pivotal in ensuring the delivery of exceptional 5-star customer experiences within the region. This entails providing customer-centric advice, guidance, and support while closely collaborating with CRM, Build colleagues, and Customer Care Technicians.Key Responsibilities: * Proactively engaging as a member of the...

  • Customer Relations Advisor

    1 day ago

    Rochdale, Greater Manchester, United Kingdom Optimise By Recruitment Full time

    The Customer Relations Advisor role is pivotal in ensuring the delivery of exceptional 5-star customer experiences within the region. This entails providing customer-centric advice, guidance, and support while closely collaborating with CRM, Build colleagues, and Customer Care Technicians. Key Responsibilities: Proactively engaging as a member of the...

  • Customer Service Advisor

    3 weeks ago

    Rochdale, Greater Manchester, United Kingdom Fawkes and Reece Full time

    Competitive salary/package including company bonus, enhanced pension scheme, medical insurance, life assurance and 26 days holidays A regional house builder seeks to appoint a Customer Relations Advisor to provide a positive and 5 star Customer experience. This role is responsible for delivering the best customer experience through customer-centric...

  • Customer Service Advisor

    4 weeks ago

    Rochdale, United Kingdom Northern Employment Services Full time

    We are currently recruiting for Customer Service Advisor on behalf of a well - established online retail company based in Rochdale. This is a temp to perm vacancy with full time shifts available. Centrally located in the Castleton area of Rochdale, easily accessable via mortorway, and a short 10 minute walk from Castleton Train Station. **Customer Service...

  • Debt Advisor

    4 weeks ago

    Manchester, United Kingdom The Debt Advisor Full time

    **Job Description and Specification** Job Title: Debt Advisor Department: The Debt Advisor Responsible to: Head of Operations Hours of work: 35 hours per week Main Purpose: To provide whole of market advice to prospective consumers The Debt Advisor is a rapid growing business with a firm foothold in the IVA and Debt Management market. We are looking to...

  • Client Relations Advisor

    6 days ago

    Stockport, Greater Manchester, United Kingdom G2 Legal Limited Full time

    1 week ago Be among the first 25 applicants A highly regarded Stockport based property law firm is currently looking to recruit a Client Relations Advisor to provide outstanding customer service to the firm clients on a daily basis. You will be required to have excellent communication skills with prior customer service experience. Experience in...

  • Customer Service Assistant

    4 weeks ago

    Manchester, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Manchester. We are collaborative, fun and inclusive. Our work environment includes: - Casual work attire - Growth opportunities - Wellness programmes - Regular social events **Responsibilities**: - Respond to customer inquiries in a timely and professional manner. - Provide accurate...

  • Customer Service Adviser

    4 days ago

    Rochdale, Greater Manchester, United Kingdom Fawkes & Reece (North) Full time

    Competitive salary/package including company bonus, enhanced pension scheme, medical insurance, life assurance and 26 days holidays A regional house builder seeks to appoint a Customer Relations Advisor to provide a positive and 5 star Customer experience. This role is responsible for delivering the best customer experience through customer-centric...

  • Customer Care Advisor

    4 weeks ago

    Rochdale, United Kingdom S4 Personnel Ltd Full time

    **Ref: 1211** **Job: Customer Care Advisor (Temporary to Permanent)** **Location: Rochdale** **Hourly Pay: £9.50** **Dates: To start on Monday, January 09th 2023** **Main Responsibilities**: **Working Hours**: Shift Work: (7.5 hours on Monday - Friday) You will work between the hours of 08.00 - 20.00 - shifts will be allocated a week in advance **Key...

  • Customer Service Assistant, Full Time

    5 days ago

    Manchester, United Kingdom Switch Advisor Partners Full time

    **About us** Switch Advisor Partners is a small business in Manchester. We are professional, supportive and creative. Our work environment includes: - Modern office setting - Regular social events - Company perks - Safe work environment Customer Service Assistant **Duties**: - Provide exceptional customer service by responding to inquiries and...

  • Customer Service Advisor

    4 weeks ago

    Greater Manchester, United Kingdom Interaction Recruitment Full time

    **£10.42 per hour (increasing to £11.25 after successful 12 week probation)** **Must be fully flexible Monday to Sunday 6am-11.30pm** **35 hours per week with optional overtime (please note there will be 4 weeks of paid training at 35 hours per week - this will be during the daytime)** **Based in Manchester (Media City)** We are currently recruiting...

  • Debt Management Advisor

    4 weeks ago

    Manchester, United Kingdom The Debt Advisor Full time

    **Reporting to**: **Debt Management Team Manager** **Background** As a long serving debt solutions provider for over 22 years, the business is in a process of significant change to facilitate exciting growth plans in the Debt Management space. We have a wealth of experience and are looking to add to our already amazing team of dynamic and motivated...

  • Customer Service Advisor

    4 weeks ago

    Manchester, United Kingdom Walters People Full time

    Customer Service Advisor Salary: £23000 - £24000 Location: Manchester Keywords: Customer Service, Advisor, Manchester Customer Service Advisor **Salary**: £23000 - £24000 Location: Manchester Keywords: Customer Service, Advisor, Manchester Our client is seeking a dedicated and enthusiastic Customer Service Advisor to join their team in Manchester....