M Group Services Ltd T/A M Group Telecoms Division | Engineering Technical Lead | united kingdom

1 day ago


United Kingdom M Group Services Ltd TA M Group Telecoms Division Full time

We are looking for an experienced Engineering Technical Lead to join our team and support our growing business needs. Joining a dedicated team configuring & provisioning a customer network that is critical to the UKs infrastructure. The role will have responsibility for the routing design, validation and circuit writing of SDH / PDH telecommunication services on major clients Optical Transmission Network (Services are typically 64Kb, 2Mb and Ethernet over SDH stringently delivered to complexed routing specifications). You will be Providing 2nd and 3rd line network engineering support on Services and equipment customer locations together with timely communications to specialist engineers, including the customer staff.Careful attention is required to prevailing SLAs, contract governance and all Site health and safety requirements.
Magdalene is a leading telecom services supplier offering a complete end to end service across the UK and Ireland. Magdalene provides specialist services to our clients in the fixed, mobile and utilities infrastructure networks in both public and private sectors of the market.Our services include acquisition, design, construct, rigging, first line maintenance, managed services, capital project delivery, complete network outsourcing, smart metering, and satellite solutions.
Be a part ofa 2nd/3rdLine Technical Support & Delivery team focused on the complex technical delivery activities supporting specific areas of Customer Services.
Accurate resource planning and forecasting
Root Cause analysis for major incidents and escalated faults.
Work with the other 2nd/3rdLine Support teams to establish the: processes, systems and skills, required to implement Solutions that are dependent on multiple technologies.
Assist with the definition, and embedding, of a consistent set of processes interfacing to:Customer Services teams, Service Delivery (Provide/Field), Delivery Unit Operational teams, particularlyProblem Management.& Service Management,
SLA,RiSLA, MTTR and Delivery On-Time (DOT) performance, MTBF and fault volumes, Service reliability and performance.
Passionate about end-to-end performance and the quality of service delivered to our Customers
delivering against time, quality and cost
Risk Assessments and Method Statements (RAMS)
Detailed technical knowledge of network transmission (Ericsson OMS; Experience with a working knowledge of network NMC / NMS Experience in a Control Centre working environment
Customer facing experience.
We promise development and reward opportunities for those who have the passion, enthusiasm and work ethic to harness them. 25 days annual leave plus bank holidays
~4% matched pension scheme
~2 x salary life assurance
~ Access to our staff discount portal
~ Health Cash Plan
~ Cycle to Work scheme
~ Employee assistance programme
~ Recruitment referral scheme
~ Enhanced Family Leave

As a member of the Disability Confident Scheme we welcome applications from individuals who consider themselves as having a disability or long-term health condition. As a gold award holder under the Armed Forces Employer Recognition Scheme , we are interested to hear from candidates who are currently serving in the military who may wish to transition to a civilian Job. We also welcome applications from Reservists, Cadet Forces Adult Volunteers, ex-forces personnel and military spouses / partners.



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