Field Training Engineer
3 weeks ago
Field Service Engineer Location : Glasgow (may cover South of the border on occasion)
Reports to: Service Manager / Regional Service Manager
As a Field Service Engineer, you will provide comprehensive service and support to customers and colleagues on ZEISS products and solutions. You will be adept at solving complex technical issues and performing servicing tasks, all while focusing on the customer's needs and requirements.
Lifecycle Management : Manage the product/solution lifecycle from site survey to decommissioning.
Technical Support : Provide technical support related to products/solutions for customers and colleagues.
Travel Flexibility : Be willing to travel and stay away to serve the full installed base of specialized products.
Remote Service Competence : Diagnose or repair remote devices effectively using Remote Service.
Effective Communication : Work closely with 2nd level support to report and resolve issues, sharing knowledge with 2nd level and local engineers.
Quickly identify and share the latest technical information, bulletins, and service news related to your specialist product(s)/solution(s).
Best Practice Identification : Collaborate with manufacturing sites/2nd level support to identify and share best practices for various tasks, such as site surveys, installation, maintenance, upgrades, and decommissioning.
Stock Recommendations : Recommend appropriate car stock, local stock, and central stock to reduce Mean Time To Repair (MTTR) while keeping costs within acceptable levels.
smith@manpower.
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