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Engineer Field Engineering

2 months ago

United Kingdom PE Global Full time

PE Global is recruiting a field services engineer for our retail technology company based in North Wales region. This remote role is an initial 12 month contract and operates a 1 in 3 rolling shift pattern (see below).
To act as the Company’s ‘ambassador’ when attending customer site/s for support and maintenance activities, inline with Company values.
To adhere to Company Engineer Best Practices for Field Service Engineers.
To liaise with local customer representative/s in order to diagnose faults and ensure a rapid, accurate & long-term ‘fix’ to problem.
To complete ‘fix’, and any necessary preventative maintenance work, to ensure IT equipment is returned to working order as quickly as possible and without the need to return to site to complete further work.
To ensure local customer representative/s is updated on call progress, fix or future action and likely timescales.
To advise local customer representatives on proper care of equipment and provide simple training or advice that will prevent the recurrence of fault
To liaise with technical support personnel, where additional advice and guidance are needed to affective a ‘fix’.
1 in 3 Rolling Shift Pattern:

Week 1 – Monday to Friday / x5 Days *Standard Working Day/Hours*
Week 2 – Monday to Sunday / x7 Days *Standard Working Day/Hours + OOHs (7am to 8am & 6pm to 9pm)
Week 3 – Monday to Friday / x5 Days x3 Standard Days + x2 SB Standby Days

Retail and break fix experience essential (POS, SCO, Pin Pads, Scanners, Tills, Printers, Back Office IT Equipment)
~ Company van and fuel card are provided for this remote position.