Technology Support Analyst

5 days ago

Plymouth Devon, United Kingdom Kocho Full time

We are Kocho
Kocho recognise that technology on its own does not deliver change and offers technology adoption services alongside excellent technical consulting to enable our clients to achieve their business goals on their journey to Become Greater. Kocho is an equal opportunities employer. We make recruitment decisions based on qualifications, skill set and experiences. We consider all suitable candidates regardless of their age, sex, gender reassignment, race, religious beliefs, or lack thereof, marital status, disability or sexual orientation or any other protected characteristic. This is mindset aligns with our company values as we understand that we are Better Together.

Here is the role:
The Identity Support Analyst is responsible for the operational support of multiple clients largescale Microsoft based solutions and applications with a focus on Microsoft Identity Manager (MIM) 2016, Microsoft Entra ID and its associated technologies. Support is provided through maintenance, modification, problem resolution and incident management.
Also, to be involved in the design and development of new services and solutions for our support clients, the support team and the business.
Provide support for all client solutions within Managed Solution Support
Responsible for configuration management database (CMDB)
Provide support for the Identity project team when required
Technical development of service offerings and support services
Responsible for support handovers of client solutions into support
Acts as a seasoned advisor, providing independent opinion and complex problems and novel initiatives, and assists the client with decision making
Encourages clients to consider difficult issues in their best interests
Advocate on behalf of clients to more senior management, identifying approaches that meet clients’ needs as well as those of the organisations

This is what we need from you:
Ability to troubleshoot complex and bespoke applications
Ability to troubleshoot complex bespoke applications
Good working knowledge and the ability to read and modify code written in VB.Net and C#
Good knowledge or experience of working with Microsoft PowerShell
Good Knowledge of Active Directoty / Windows based servers
Ability to support complex enterprise environments
Experience of operational support within a business environment
Experience working in a team-oriented, collaborative, virtual environment
Ability to work independently, on multiple projects, in a fast-paced environment
Strong writing and speaking abilities necessary to explain technical issues in a clear and compelling manner to various levels of technical and business audience
Proven analytical and problem-solving abilities

Would be great if you have:
Experience with operation/support of Microsoft FIM/MIM
Experience with operation/support of Entra ID Connect, AD Cloud Sync
Experience with operation/support of Exchange or M365
Experience with operation/support of Microsoft Entra ID

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