Customer Care Manager
4 weeks ago
Wir sind auf der Suche nach einem Customer Care Manager (m/w/d), der unser bestehendes Team remote aus Deutschland unterstützt.
- Fungiere als erste Anlaufstelle für unsere Kunden und verantworte alle Anfragen per Telefon, Chat und/ oder per E-Mail
- Stelle als Gesicht unseres Unternehmens durch Deine serviceorientierte Herangehensweise eine hohe Kundenzufriedenheit sicher
- Unterstütze unsere externen Kollegen bei der Lösung einfacher Support Anfragen
- Stehe in engem Kontakt mit unseren internen Abteilungen und beziehe diese gegebenenfalls in die Lösungsfindung der Kundenanfragen mit ein
- Behalte unsere Wachstums- und Weiterentwicklungspotenziale im Auge und bringe idealerweise selbstständig und proaktiv entsprechende Lösungs- und Optimierungsvorschläge mit ein
- Zwei bis drei Jahre Berufserfahrung im Bereich Customer Support / Kundenservice oder einer vergleichbaren Position mit Kundenkontakt
- Erste Erfahrungen in der Arbeit mit Ticketsystemen (idealerweise Freshworks) gesammelt
- Kundenorientierung gepaart mit einer lösungsorientierten, empathischen und verständnisvollen Denk- und Arbeitsweise
- Ausgeprägte Kommunikationsfähigkeit sowohl im Kontakt mit unseren Kunden, also auch über alle Hierarchieebenen hinweg - intern sowie extern
- Selbstständiges Arbeiten gepaart mit einer unternehmerischen, an dem Business ausgerichteten Denkweise
- Verantwortungsvolle, spannende und abwechslungsreiche Aufgaben mit viel Gestaltungsspielraum in einem dynamischen Unternehmen , das flache Hierarchien und eine offene, lockere Arbeitsatmosphäre lebt, in der alle per "Du" sind
- Ein freundliches, offenes Team bestehend aus ca. 280 Mitarbeitenden in München, Leipzig und Albourne (UK) mit mehreren lieben Bürohunden an unseren Standorten
- Flexible Arbeitszeiten (die auf Vertrauensarbeitszeit basieren), Home-Office Optionen inkl. Kostenbeteiligung an Deiner Home-Office Ausstattung und die Möglichkeit, für mehrere Monate aus dem Ausland zu arbeiten
- 28 Tage Urlaubsanspruc h sowie die Möglichkeit, bis zu 20 Tage unbezahlten Urlaub sowie Sonderurlaub zu nehmen
- Verschiedene interne & externe Weiterentwicklungsmöglichkeiten , die Du eigenständig nach Deinen Interessen auswählen kannst
- Deine mentale Gesundheit ist uns wichtig Deshalb kannst Du im Rahmen der Plattform " OpenUp " anonym an Einzel- oder Gruppentherapie-Sitzungen teilnehmen oder in 1:1 Meetings mit echten Therapeuten sprechen
- Verschiedene Mitarbeiterrabatte - für Mensch und Tier
- Regelmäßige Team-, Company- und Family & Friends- Events
- Du brauchst eine Pause? Entspanne Dich in unserer Social-Area , die mit einem Kicker ausgestattet ist oder fordere Deine Kollegen auf unserer gemütlichen Sofalandschaft zu einem Mario Kart-Battle (oder einem anderen Nintendo Switch Spiel) heraus
- Aufgewärmtes Essen magst Du nicht? Essen bestellen dauert Dir zu lange? In unserem Büro steht Dir eine hochwertige, vollausgestattete Küche zur Verfügung in der Du den Kochlöffel schwingen oder tolle Kuchen zaubern kannst
- Kaffee, Kakao, Tee und weitere kühle Softdrinks wie Wasser und Säfte sowie frisches Obst, kleinere Snacks und eine prall gefüllte Süßigkeiten-Schublade stehen Dir kostenlos zur Verfügung
- Viele weitere, großartige Benefits die wir Dir gerne im Rahmen des Recruitingprozesses näher vorstellen
Um unsere Vision “gesunde Tiernahrung im Mainstream zu etablieren“ zu erreichen und auch in Zukunft beim Thema Digitalisierung immer einen Schritt voraus zu sein, benötigen wir motivierte Talente, Know-how von Experten und eine gehörige Portion „Passion for Pets and Technology“.
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