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Libraries Customer Advisor

4 weeks ago

United Kingdom Dorset Council Full time

About The Role

This role offers a unique opportunity to enrich and transform community lives, through tailored support, engagement in diverse cultural, social and learning activities, and the promotion of digital literacy.

Join us in our mission to transform how our communities interact with information, technology, and each other, making Dorset a better place to live, work, and explore.

What’s in it for you?

As a Customer Advisor at Dorset Council’s Library Service, you’ll join a dynamic team dedicated to making a significant impact on our communities. In this rewarding role, you’ll support lifelong learning and digital engagement, enrich cultural experiences, and ensure our spaces are accessible and inclusive for everyone.

You’ll work with a diverse range of people, enjoying the variety and inspiration this brings. By enhancing customer experiences and community services,you’ll have the chance to make a real difference by empowering and connecting individuals and the broader community.

Your creativity and innovative ideas will be valued as you contribute to a forward-thinking library service that embraces collaboration. You will build strong working relationships as you work closely with colleagues and partners, sharing knowledge and exploring new service delivery opportunities.

You’ll have an opportunity to hold and support some of our fun events and workshops, such as Lego and Coding clubs, dance workshops and reminiscence sessions. You’ll connectwith the community and make people’s days brighter through your involvement in these activities.

As well as making a difference, there will be plenty of opportunities for personal and professional development. You will have the chance to enhance existing skills and learn new ones, supported by a focus on continuous learning, development, and overall wellbeing within the service.

Our inclusive culture values every team member’s opinion, creating a space where you can share your insights and benefit from the collective expertise of the library teams.We are committed to innovative service delivery, always seeking new ways to collaborate with colleagues and partners.

Whether you are guiding someone to a cherished book, facilitating innovative workshops, or ensuring our library remains a welcoming hub of knowledge and connection, your contribution will be central to our mission to Inspire, Connect, and Enable our community.

What you will be doing:

As a Customer Advisor, you’ll play a pivotal role in supporting our mission to inspire, connect, and enable our communities by facilitating access to library resources, services, and digital technologies, ensuring an inclusive and responsive library experience.

You’ll enhance the library experience for all visitors, making a real difference in communities by:

  • delivering high standards of customer service and managing the day-to-day service offer
  • assisting users in accessing a broad range of physical and online resources, enhancing their library experience
  • personalising interactions and promoting library and council services to meet the diverse needs of the community
  • supporting digital engagement through assisting with self-service terminals, public access computers, and mobile device use
  • organising and delivering multi-generational activities and events focused on learning opportunities, innovation, health, and lifelong learning
  • ensuring the library remains a trusted, safe, and accessible space for community members to gather and access information
  • handling administrative tasks such as managing bookings, processing payments, and maintaining stock levels
  • contributing to the marketing and promotion of library services, engaging in community outreach
  • working flexibly across multiple locations and participating in outreach activities to meet the needs of our customers

About you:

To be successful in this role, you will:

  • be skilled in using IT systems including Microsoft Office and have a basic understanding of digital platforms
  • have a strong foundation in customer service, ideally with experience in a face-to-face environment
  • possess excellent communication skills, capable of engaging with people of all ages and backgrounds
  • be organised, with the ability to prioritise tasks and respond flexibly to the changing needs of the service
  • demonstrate resilience under pressure, maintaining a welcoming and facilitative manner even during busy periods
  • have a commitment to promoting equality, diversity, and inclusion within the community
  • be a team player, eager to work collaboratively but also capable of working independently and taking on key holder responsibilities
  • meet the travel requirements of the position, with access to transport for visiting various sites and conducting outreach work

About us:

Within our libraries service our aim is: To Inspire, Connect and Enable our communities through our services.

  • Inspire: To enrich lives through universal access to information, knowledge, learning, literacy, and culture
  • Connect: To connect with and meet the needs of our communities
  • Enable: To create accessible, inclusive spaces for our communities to share and use

We’re committed to investing in the development of our workforce and volunteers, to deliver services that meet current and future community needs and exceed customer expectations.

Our values:

  • welcoming: inviting and welcoming all visitors to our services
  • inclusive & impartial: valuing all voices and supporting varying needs of our communities
  • enabling: supporting positive change for our residents
  • responsive: a customer focused, evolving, adaptable service

If you share our values and are ready to make a difference, apply today We can’t wait to receive your application.

Further Information

We have four part time opportunities available, each with varying hours. Please see the attached rotas for more information. The advertised salary is based on 37 hours and will be pro rata depending on the hours offered.

You will be expected to work across libraries in Wimborne, Corfe Mullen, Lytchett Matravers and Upton.

Please see the attached 'notes to applicants' PDF outlining the rotas we have for the available positions.

For an informal conversation please contact Kim Pheby,Kim.Pheby@dorsetcouncil.gov.uk.

About Us

We’re passionate about making Dorset a great place to live, work and visit. Working for us should be no exception.

At Dorset Council we:

  • provide more than 450 services to over 300,000 residents
  • have ambitious aspirations
  • are excited about our future
  • care about Dorset and all the people who live here
  • know that all roles make a difference and that our employees are key to our success

    You will:

  • have access to a range of employee benefits
  • be part of an organisation that supports each other to grow and succeed
  • have access to range of training opportunities which will help with your personal development and career progression

We are challenging ourselves to become a more diverse and inclusive organisation. We recognise that recruitment and inclusion of individuals with diverse skills, perspectives and backgrounds will bring real strength to the council and our communities. We have a commitment to equality and welcome applications from everyone.

We are proud to be a Disability Confident Employer. We offer an interview to everyone who declares a disability and meets the essential criteria for the role.

We are keen to make our interviews accessible. Let us know on your job application if you have a disability and need any reasonable adjustments.

We also look for applicants who share our commitment to our behaviours . We will ask you to evidence when you have demonstrated them as part of the selection process.

If appointed, the personal information we collect from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found at .

This role is UK based and we will need to establish your Right to Work as part of the appointment process.

We use generic job descriptions and person specifications. This means the job title on any attachments may differ from the job title in the advert. We may provide specific information in a context statement if relevant.

Find out more about how to apply .

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