Breakdown Manager

3 weeks ago


Test Valley Hampshire, United Kingdom Marble Talent Group Ltd Full time

Objectives of the role

  • To action the calls into the breakdowns in box – triage the calls and deploy the correct staff
  • To manage all calls into the service system
  • To update the planner for labour resource
To order parts for the repairs / service jobs Main duties and responsibilities
  • To be responsible for logging all of the breakdowns in the email box and called directly into the office in our service system
  • To communicate with the customers to triage the issues and try to resolve over the phone
  • To book the works in the resource planner – to discuss with the engineer the nature of the call
  • Despatch them to site through the internal system with correct admin and parts
  • To confirm with the engineer when the works are completed and obtain all of the paperwork ,parts used and photographs
  • Update the customer once completed
  • Update both the resource planner and the service system
  • Action weekly reports to the line manager to look for trends for service breakdowns, parts failures and engineer issues
Requirements
  • Computer literate
  • System centric
  • Ability to work in a fast paced environment
  • Need to be used to handling difficult customers
  • Previous service planning would be advantageous
Engineering knowledge would be essential – Commercial Boilers or Chillers
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