Full Time bureau manager

3 weeks ago


Test Valley Hampshire, United Kingdom Marble Talent Group Ltd Full time

Objectives of the role

* To action the calls into the breakdowns in box - triage the calls and deploy the correct staff

* To manage all calls into the service system

* To update the planner for labour resource

To order parts for the repairs / service jobs

Main duties and responsibilities

* To be responsible for logging all of the breakdowns in the email box and called directly into the office in our service system

* To communicate with the customers to triage the issues and try to resolve over the phone

* To book the works in the resource planner - to discuss with the engineer the nature of the call

* Despatch them to site through the internal system with correct admin and parts

* To confirm with the engineer when the works are completed and obtain all of the paperwork ,parts used and photographs

* Update the customer once completed

* Update both the resource planner and the service system

* Action weekly reports to the line manager to look for trends for service breakdowns, parts failures and engineer issues

Requirements

* Computer literate

* System centric

* Ability to work in a fast paced environment

* Need to be used to handling difficult customers

* Previous service planning would be advantageous

Engineering knowledge would be essential - Commercial Boilers or Chillers



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