Business Operations Admin Manager
3 weeks ago
The Veterinary Defence Society are offering a great opportunity to join our Claims and Membership Operational Team on Fixed Term Contract as an Operational Administrator. The role is working Monday to Wednesday, on a Fixed Term Contract, starting ASAP for 12 months.
You would report into the Operations Manager and act as the first point of contact for VDS members seeking Claims Advice, or support during the lifecycle of a claim, new business enquiries, mid-term adjustments, renewals and support on any policy related activity.
This is a great opportunity to gain experience learning about financial services, customer service (including communicating professionally with veterinary surgeons, veterinary nurses and practices). You will also be interacting and learning from our other departments such as Finance, IT, our veterinary Claims team and the Underwriting group.
A competitive salary
10% Non-Contributory Company Pension
Private Medical Insurance
Life Insurance
30 days holiday plus bank holidays
Cycle to Work Scheme
Purchase additional holidays
Employee Assistance Programme
retail discounts,
gym discounts
Parking space (if working in the office)
Creating and maintaining cases on key IT systems, to follow the latest credit control process, and to use a variety of sources, including Sales ledger, Tableau, and Sage to minimise levels of outstanding debt, whilst remaining sensitive to any difficulties faced by VDS members in paying their premium
Identifying, reporting, and where appropriate taking action to mitigate any risks to the Operations team, or the VDS as a whole
Liaising with our accounts department in relation to claims payments
Sharing knowledge of key tasks and activities with other members of the Operations and Change team to support a flexible resourcing model
Ensuring that all complaints and positive feedback received from members are recorded promptly and accurately, with appropriate actions taken, in order that VDS can fulfil its obligations of reporting such events to the regulatory authorities
Contributing to the successful delivery of VDS internal projects by participating in requirements gathering, testing, training, and implementation activities
Collating post, e-mails and faxes with paper and electronic files and ensuring correspondence is scanned on to the appropriate member record using the Societys IT network
At The Veterinary Defence Society and VDS Training, we are committed to equality and diversity. We do not indirectly disadvantage any persons on the grounds of gender, age, disability, race, ethnic origin, religious belief, sexual orientation, any other protected characteristic, or social status.
As part the recruitment process, The Veterinary Defence Society and VDS- Training collects and processes personal data relating to applicants. We are committed to being transparent about how we collect and use that data and to meeting our data protection obligations.
No external agencies please.
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