IT Support and Infrastructure Technician

3 weeks ago

West Yorkshire, United Kingdom Interface Recruitment UK Full time

Education Requirements - Ideally graduate but not essential
Qualifications - ideally Microsoft but commercial exposure will suffice
IT and Infrastructure Support Technician The organisation are a leading UK provider of online courses and wish to employ an IT and Infrastructure Support Technician to help build and maintain a reliable and scalable IT infrastructure that supports their unique service offering
They are looking for an ambitious individual who has the experience to maintain an existing IT function whilst developing new skills and technologies both for our company and their own professional development.
Your primary role will be to facilitate the day to day technology needs of our internal systems and staff with great opportunities to develop skills in communications, video technologies, Google Cloud Platform architecture and much more. The company have a vibrant culture that aims to offer new approaches to online training. This is a great opportunity to progress your own role from the ground up.

IT and Infrastructure Support Technician
Help in maintaining and enhancing our standard computer builds that ensure each employee has the correct level of hardware and software.
Implement deployment strategies such as remote installation and cloning to support rapid upgrade and replacement policies.
Take responsibility for the maintenance, support and administration of Office 365 products and Adobe Creative Suite Products.
Maintenance of our email systems and lead on an email migration project
Continue the work on building a remotely supported infrastructure using AnyDesk.
Support all network related issues either locally based or those with wider implications.
Upgrade and maintain our antivirus policies and software, taking responsibility for the security of our networks.
Implement a usable policy for browsing and data access that protects our employees whilst continuing to promote the freedom to innovate.
Help in the implementation of a helpdesk system to support our online learning platform.
Continue our work in the use of Google Drive Enterprise for data storage, management, backups and security.
Responsible for all telephone systems.
Working closely with Software Development in building an external infrastructure for our online application
Support our work in schools installing our classroom observation systems that includes implementation of our own secure infrastructure including cabling, routers and firewalls, mobile communications using LTE Modems.
Maintenance of hardware and software specific to our recording studios through research and self-training.
Working with video architecture and streaming techniques using Google Cloud Platform, Release management, Back end architecture including failover and load balancing.At least 2 years experience in a similar role with verifiable exposure to desktop, application and network support
Demonstrable knowledge of network and communications topologies.
An excellent knowledge of Office 365 and Adobe Creative Suite products and their respective administration interfaces.
The ability to run with individual projects ensuring the appropriate amount of testing and feedback prior to implementation.
o Software deployment/upgrade strategies
o Helpdesk implementation and configuration
o Antivirus installation and maintenance
o Centralised browsing policies
o Network communications and security
o Video formats and streaming
Any experience with online learning systems and / or video data streaming, encoding and management generally would be an advantage.

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