People Operations

3 weeks ago

Crawley West Sussex, United Kingdom NuServe Ltd Full time
People Operations (HR) Manager [Gatwick area]
  • People Operations (HR) Manager [Gatwick area]

Location : Hybrid working with either our office in the Gatwick area or our office near London Bridge being your base. You will need to hold a valid driving licence as well as own your own vehicle.

We're on quest for a strategic thinker who believes in the human side of human resources, to lead our People Operations Department with vision, commencing 1 st June or earlier.

You’ll want to know about us so this is us in a nutshell. We’re not your average commercial cleaning company. We're a family-owned business with big dreams and an even bigger heart. As one of the rare B-Corp certified companies in our industry, we're committed to making a positive impact on the world while achieving financial success. But enough about us. Let's talk about you. You know employment law and you keep everyone on track, but you use your knowledge to grow employees and the business rather than limit them, you seek solutions rather than dwelling on problems and you are happy when your workforce is happy and productive. In addition to working from either our office near Gatwick or in London once or twice a week, you’ll be happy to travel to our other office a few times each month, as well as to our sites throughout the UK. You're looking for something that's more exciting and challenging than a regular 9 - 5 behind a laptop job. If you're able to speak Spanish, that would be an added bonus.

Key Responsibilities:

  • Lead and inspire the People Operations team, providing guidance, mentorship, and professional development opportunities to team members.
  • Provide guidance and support to senior management on HR-related matters, including workforce planning, talent management, and organisational development.

Employee Relations and Compliance:

  • Conduct employee relations activities, including disciplinary and Appeal meetings, ensuring fair and consistent treatment of all employees and promoting a positive and supportive work environment.
  • Ensure compliance with employment laws and regulations, conducting regular audits and updates to policies and procedures as necessary.
  • Provide guidance and support to managers and employees on a wide range of employment-related matters, fostering positive employee relations and resolving conflicts effectively.

Diversity, Inclusion, and Organisational Culture:

  • Deliver diversity and inclusion initiatives within NuServe, creating an environment where all employees feel valued, respected, and empowered to contribute their best work.
  • Lead efforts to foster a positive and supportive organisational culture that promotes collaboration, innovation, and employee well-being.

Talent Acquisition and Recruitment:

  • Oversee all aspects of the recruitment process, including sourcing, interviewing, and onboarding new team members.
  • Develop inventive recruitment strategies to attract top-tier talent and bolster our employer brand as a socially responsible and inclusive organisation.
  • Address both present and future talent requirements through a combination of traditional and innovative recruitment approaches.

Talent Development and Performance Management:

  • Design and implement talent development programs to enhance employee skills, knowledge, and career progression opportunities.
  • Maintain an effective feedback and coaching framework aimed at assisting Line Managers and their teams in assessing individual performance and behaviours.
  • Analyse trends from employee feedback sessions to identify training and development needs within the organisation and coordinate the delivery of training programs to enhance employee skills and competencies.

What Qualifications and Experience would we expect you to have?:

  • Chartered Membership of the Chartered Institute of Personnel and Development (CIPD). Chartered MCIPD or Chartered FCIPD status (preferred), CIPD-accredited undergraduate or postgraduate degree in HR management or related fields (preferred), CIPD Level 7 qualification
  • Proven experience in a senior HR or People Operations role, preferably within a fast-paced and growing organisation.
  • In-depth knowledge of UK employment laws and regulations, with a strong focus on compliance and risk management.
  • Demonstrated leadership abilities, with a track record of building and developing high-performing teams.
  • Excellent communication, interpersonal, and problem-solving skills, with a commitment to fostering a diverse and inclusive workplace culture.
  • Experience in managing HR/People Operations functions in a fast-paced and dynamic environment, with a commitment to driving continuous improvement and innovation.
  • A willingness for us to seek DBS clearance as well as perform overseas checks (if applicable) on your behalf but at our cost.

What will we offer the successful candidate?

  • A salary of £45000 to £50000 per annum depending on qualifications and experience
  • Travel to our various sites from your place of work, in order for you to be able to execute your duties, will be covered.

NuServe believes in the importance of treating each member of our team as an individual and we respect the diversity of our workforce. By working together, our team members cultivate a sense of accountability. We value the differences and individuality of our team members and believe that the differences in thoughts, culture, ethnicity, and experience make our company stronger, and a better place to work.

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