Client Account Manager

1 month ago


Dudley West Midlands, United Kingdom Anderson Scott Solutions Full time

Client Account Manager IT Industry

Permanent

Halesowen, West Midlands

Salary: GBP28,000 to GBP34,000

As an Account Manager your main role will be to proactively support customers while building strong and long-lasting relationships. The successful candidate will have worked in an IT / Software / Hardware / Office Equipment / Managed Service Provider type industry currently.

Main Duties and Responsibilities:

  • Serve as the lead point of contact for all customer account management matters
  • Build and maintain strong, long-lasting customer relationships.
  • Develop trusted advisor relationships with key accounts and customer stakeholders
  • Manage the customer experience for your accounts to ensure clients are satisfied and engaged.
  • Answer client queries and identify new business opportunities amongst existing customers
  • Carry out regular client review meetings at least once a quarter possibly more frequent

dependent on client size and complexity.

  • Produce client reports on account status and quotes as required
  • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)

Skills Required

  • Customer Service/Support focus
  • Natural communicator and relationship builder
  • Excellent communication and presentation skills, both verbally and written
  • Prior commercial experience working within an IT / Software / Hardware / Office Equipment / Managed Service Provider
  • Driving License and own transport

The role will suit individuals currently working as Account Manager, Sales Executive, Business Development Manager and be living within a commutable distance of Lye, Halesowen, Stourbridge, Dudley, West Birmingham.

Monday to Thursday 9AM to 5.30PM and Friday 9AM to 5PM.

Please contact James Aust if this role is of interest.

#J-18808-Ljbffr
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