Leasing Associate

1 month ago

London, United Kingdom Get Living London Limited Full time
Leasing Associate (Mandarin or Cantonese)

Overall Purpose

Acting as the face of Get Living and playing a key role in the commercial performance of the East Village, Get Living neighbourhood, this role ensures targets are met to keep the neighbourhood optimally occupied. Taking prospective clients on the journey from initial enquiry, through to completion, and delivering a high standard of customer service.

Qualifications & Experience

  • Excellent and proven customer service experience.
  • Previous experience in a similar leasing role. Built to Rent experience desirable.
  • Knowledge of the sales cycle is essential.
  • IT literate. Experience of using of a CRM tool effectively is essential. Basic understanding of Microsoft Office suite (Outlook, Excel, Word etc).
  • Excellent verbal and written communication skills including listening and presenting.
  • Able to adapt in fast-paced environments and deal with changing situations from quieter periods to busier Peak periods.
  • Self-motivated and driven.
  • Excellent team player.
  • Mandarin or Cantonese speaker desirable, but not essential

Key Responsibilities & Accountabilities

  • Be a primary, customer facing representative of Get Living for all current and prospective clients, ensuring they receive an exemplary experience from first enquiry to move-in and on to an enduring residency experience.
  • Consistently hit and exceed personal sales goals for pricing, occupancy and revenue, and contribute towards achieving team quotas.
  • Qualify enquiries and match requirements to available homes across the neighbourhood.
  • Negotiate new moves, home upgrades, home transfers, and renewals with current residents and new applicants.
  • Diary management to conduct tours and other responsibilities. Accompany prospective clients on tours, articulating the Get Living story and promoting the key reasons clients should choose our homes.
  • Use IT systems/software correctly to the benefit of our residents and teams.
  • Manage and document the leasing journey using CRM system and software.
  • Regularly monitor websites where Get Living property is advertised to check how many properties are online and for how long. Ensure properties are presented accurately on both Get Living website and Rightmove.
  • Challenge clients to think differently and enlighten them about Get Living’s unique, service orientated way of renting.
  • Efficiently obtain documentation from clients to ensure a speedy handover to the Customer Hub team.
  • Strive to deliver nothing short of outstanding customer service at every interaction with clients.
  • Continuously develop positive relationships across the neighbourhood and central teams by working collaboratively.
  • Constantly seek opportunities to improve personal performance.
  • Drive for personal success and inspire others to achieve goals.
  • Participate in all relevant learning and development opportunities, keeping knowledge updated at all times.
  • Ensure all work complies with the relevant legislation.
  • Actively participate in resident events.

Leasing Associate (Mandarin or Cantonese)

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