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Helpdesk/Technical Support

2 months ago

United Kingdom Signagelive Full time

Who we are Founded in 1997, Signagelive is a global solution provider in the digital signage industry. Our cloud-based platform is available in multiple languages and powers tens of thousands of screens deployed across 46 countries. We are consistently ranked as a top vendor globally and have been selected by customers from small networks to multi-thousand-site deployments across numerous countries. 

Due to our rapid expansion, we seek an enthusiastic first-line IT Support person to join our dynamic in-house UK Support Team. This position will see the successful candidate dealing with front-line enquiries via email, telephone, and live our Intercom support system, allowing you to become experienced in our software and its use across a wide range of hardware technologies.

In addition, we are seeking a candidate who can use their French-speaking skills to assist our Head of Sales (EMEA) in building customer and reseller relationships. The candidate will be required to provide support with both technical pre-sales and post-sales tasks in French to ensure growth and continued commercial success in France and French-speaking territories.

The successful candidate will report directly to the Director of Technical Services and interact with other global Support and Technical Teams to ensure we deliver a high level of customer support. Act as a 1st Line IT Support person for all incoming support enquiries.
Where required, assist from a technical perspective with French-speaking commercial opportunities.
You are a confident (but not arrogant), friendly, self-motivated individual with a customer-first attitude to building relationships and winning business.
Able to speak both fluent English and French.
A strong knowledge of PC hardware, the Windows platform and application support.
Ability to communicate in multiple languages.
Experience in both Software Testing and Documentation.
Experience of using Remote Access Software.

In addition to a competitive salary, we offer a comprehensive package of benefits to help with your life both inside and outside of work:

~ Pension - The company will cover all employee contributions to the Workplace Pension Scheme in addition to employer contributions.
~ Global Company Bonus scheme based on company performance
~ Discretionary Bonus Scheme based on individual performance
~ Employee perks and discount scheme
~20 days paid leave + public holidays
~ Discretionary paid leave between Christmas and New Year
~ Free Parking


Our full support to ensure success from formal onboarding to regular training and advice.
Direct access to the local EMEA team and the wider Signagelive Globally team is available through regular web sessions and daily interaction on Slack.