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Legal Support Specialist
2 months ago
23 days holiday + birthday + bank holidays
~ Excellent working culture and office environment with regular company socials/events
~ Office based experience is essential for this role. Please note that we cannot offer visa sponsorship for overseas candidates. Provide first-line support to Franchise owners via email & telephone for queries regarding the CRM and dedicated systems relating to sales and lettings.
~ Offer troubleshooting assistance for CRM related issues.
~ Process move-ins for new tenants, ensuring all relevant paperwork is issued and the set-up of direct debits & deposits is carried out in accordance with legal & company standards.
~ Assist with the recovery of rent arrears under guidance of the Senior Franchise Support Advisor.
~ Process move-outs and notice-givens, providing final rent statements to leaving tenants, managing direct debit cancellations/adjustments, and ensure trackers are applied to the collection of final rent payments.
~ Upon request of Franchisees, issue rent increase notices and ensure direct debit collections are modified accordingly.
~ Administrative responsibilities including office facilities/operational assistance, and industry specific conference attendance (twice a year).
Customer facing via telephone/email, utilising CRM systems and software tools is essential.
Is an integral & growing brand within the UK’s largest Group of Estate & Lettings Agencies that is firmly situated at the forefront of the real estate industry. Utilising a franchise model with 190+ branches nationally, they provide exceptional 24/7, personal, and dedicated support to Sellers, Landlords, Buyers, & Tenants, evidenced by their “excellent” review score from thousands of satisfied customers.
if your application is shortlisted then you will be contacted via telephone in the first instance.
