Team Manager

3 weeks ago

Exeter Devon, United Kingdom DCV Technologies Limited Full time €42,000

Southwest (Devon, Cornwall, and Somerset, in addition to properties in and around the Bristol, Gloucester and Swindon area)
Hours: Monday-Friday 40 hours per week 8.Contract Type : Permanent
The Team Leader will oversee accommodation in the Southwest of England, managing a team of Housing Officers responsible for property inspections, complaints, and Service User welfare. They will ensure compliance with policies, meet KPIs, and support the Strategic Operational Lead.
Covering Devon, Cornwall, and Somerset (and other Southwest areas as needed), this home-based role involves regular travel to manage responsibilities.
The Team Leader will liaise with Home Office representatives, safeguarding officers, local authorities, and emergency services, handle incidents, and support their team in challenging situations.
Schedule and complete one-to-ones, reviews, property inspections, and audits, reporting outcomes to leadership.
Manage team productivity and ensure Housing Officers meet KPIs and contract requirements.
Train and support Housing Officers to maintain property standards and Service User welfare.
Address complaints, liaise with stakeholders, and resolve property issues.
Ensure property inspections, maintenance, and efficient portfolio use.
Prepare terminated properties for handover and maintain inventory.
Provide training, support, and coverage as needed.
Demonstrated experience in team leadership within the housing sector.
Knowledge of inspections, audits, inventory, property management, and maintenance.
Skilled in motivating, training, and managing teams effectively.
Capable of planning and prioritising tasks to meet deadlines for self and team.
Proficient in using Microsoft Office applications.
25 days annual leave plus bank holidays
~ Life cover
~6-month probation period
~4% employer and 4% employee pension contribution
~ Laptop, phone, and other equipment as needed
~ Employee Assistance Programme
~ Referral scheme

The successful candidate will need to hold a valid UK driving licence and will be required to undergo a satisfactory DBS (Disclosure and Barring Service) check and Counter Terrorism Clearance (CTC) check, in accordance with the responsibilities of the role.

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