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Night Quality Supervisor
2 months ago
Education Quality Assurance Manager
Reporting To: Group Quality Assurance & Inspection Manager
At Salutem, we believe everyone should have the opportunity to live a healthy, active and fulfilling life, regardless of their background or disability. The aim of our services is to provide safe and stimulating environments for adults and young people that allows choice and control towards independence.
To ensure the highest standards of quality in the provision of care and support for adults and young people, the Quality Manager will oversee the implementation of quality assurance processes, ensure compliance with relevant regulations, and lead initiatives for continuous improvement in service delivery.
To work alongside the Interim Group Quality Assurance and Inspection Manager, in providing robust monitoring and governance systems in ensuring that Salutem locations comply as a minimum to quality performance key indicators and exceed regulatory requirements and support identified locations on a journey towards Outstanding.
Ensuring there is a consistent approach to best practice in the provision of identified outcomes and as a minimum ensuring all locations are ‘inspection ready’.
Ensure compliance with local, national, and international regulations and standards, such as those set by the Care Quality Commission (CQC) or equivalent bodies.
Conduct regular audits, assessments, and inspections of locations, identifying areas for improvement and ensuring corrective actions are taken.
To drive and ensure quality initiatives and improvements at a national and regional levels to assist locations to achieve outstanding and excellence in performance outcomes.
Monitor the quality of care provided, conducting regular observations and audits to ensure compliance with standards and to identify training needs.
To provide support and information to senior and registered managers to enable effective responses to regulatory reports.
To develop and maintain effective working relationships with external local compliance managers and inspectors that ensures effective and regular communication.
To undertake quality assurance assessments and inspections in line with the Salutem Assessment Framework.
Monitor incidents, complaints, and safeguarding concerns, ensuring they are investigated promptly and effectively.
To keep abreast of landscape regulatory (CQC, Ofsted, CIW and Estyn) changes working collaboratively with colleagues to meet maintain compliance.Hours: 40 hours a week
Work Alongside the Interim Group Quality Assurance and Inspection Manager, set quality improvement objectives and recommendations for the company that are bench marked against all legal frameworks and external and internal accepted standards, research and good practice and track and report this progress against clear targets. Undertaking internal regulatory compliance inspections in agreement with the Interim Group Quality Assurance and Inspection Manager and ensure that annual program of inspections is achieved and that responses to significant events or locations that have characteristics of under performing are inspected and supported.
Promote and implement person-centered planning, ensuring that care plans are tailored to the individual needs, preferences, and aspirations of individuals we support.
Provide day-to-day leadership and guidance to staff, ensuring that they deliver high-quality, person-centered care.
Support staff in developing their practice, providing coaching, feedback, and mentoring to enhance their skills and confidence.
Ensure that accurate and timely collection of meaningful quality data and reports are provided to the group leadership teams to ensure that an understanding of benchmarks of standards and regulations are present in services.
Develop, implement and monitor relevant and appropriate action plans in relation to non-compliance and/or poor performance.
To provide thematic reports to Interim Group Quality Assurance and Inspection Manager of internal and external compliance reviews including lessons learnt.
Contribute to policy development to ensure that company policy is relevant to current regulatory requirements.
Ensure that any issues or concerns of compliance, standards of care and legislative regulations are identified, understood and planned and in partnership with Interim Group Quality Assurance and Inspection Manager and shared services, implement change where this is required, to a level that meets the outstanding outcomes.
Working with the Interim Group Quality Assurance and Inspection Manager to lead on specific projects to ensure that appropriate location development strategies are in place to support the varying complexities of People who use services, incorporating industry best practice and to be a leader in their respective field.
Develop manage and maintain strong working relationships with both internal and external stakeholders in regard to Compliance and Quality concerns.
Be an ambassador for the group on quality, communicating key initiatives and driving the message of the importance of quality across all sites within the Salutem.
To ensure appropriate quality has continuous improvement in practice leadership in all areas for the people who Salutem support.
Maintain accurate and up-to-date records of quality assurance activities, audits, assessments, and action plan.
Develop and promote an open and fair culture to ensure that Quality concerns are managed appropriately, focusing on corrective action and lessons learnt.
Secure effective engagement with senior managers, departmental leads, Regional Directors and Registered Managers to encourage cross professional collaboration to enable locations to achieve outstanding and excellence in performance outcomes.
Regulatory Compliance
Proactively assist Registered Managers and staff, when necessary, in the successful execution of regulatory inspections.
Ensure that there is a robust system for managing and having oversight on notifications to the regulator and to communicate these to senior managers where this creates an organisational risk.
Develop sound systems to ensure that all regulatory evidence is effectively collated and updated and accessible at location level.
Undertake internal regulatory compliance inspections as per an annual program and in response to significant events.
Working with the Interim Group Quality Assurance and Inspection Manager develop and implement appropriate professional standards and monitor adherence to policies and procedures at all levels within the group to ensure continued compliance.
To support and contribute to the development of the quality strategy.
To support and contribute to the development of the annual quality assurance and regulatory report.We are Unique because we are ambitious and innovative about the diversity of the services that we provide without compromising quality
Demonstrates awareness, diplomacy, sensitivity and empathy with the issues of vulnerability, disability and independence.
Shows the ability to be flexible, respond positively to change, and work effectively under pressure and deal with conflicting priorities.
Has a proven, extensive experience of working in a social care, training, or health setting.
Experience of planning and delivering training.
Experience of Policy development and implementation.
Demonstrable knowledge of how to create and maintain a competent management information system including the care management systems.
Demonstrable knowledge of the statutory, regulatory, and legislative framework applicable together with the key operational issues relevant to the specific post.
Experience of or demonstrable ability to provide high quality, management information reports for senior colleagues.
Proven track record in leading the development, impact measurement and evaluation of policy and procedure development and its dissemination.
Demonstrable experience in the development, delivery and evaluation of inspections and their outcomes.
Awareness of or experience of working within a Quality Assurance environment.
Demonstrable commitment to and experience of welcoming diversity/diverse ways of working and co-production as standard practice.
Demonstrable commitment to contributing to the embedded learning culture of the Quality Team.
Personal Qualities
Anticipates risks and works across teams to deal with and find resolutions.
Builds and maintains performance by coaching, mentoring, developing and managing effectively.
Travel and residence.
Regular business trips will be required throughout England and Wales and potentially elsewhere that may require overnight stays or longer as business needs dictate