IT Support/Helpdesk/Service Desk/Desktop Support

3 weeks ago


Fearnhead Cheshire, United Kingdom Baltic Apprenticeships Full time

This establishmentis responsible for managing the IT infrastructure for businesses all over the UK, working with computers, servers, cloud technologies & networks. As an apprentice, you will play a pivotal role in providing exceptional & prompt customer support through various communication channels such as email, phone & Teams, in order to resolve technical issues & build new IT systems.
Level 3 Information Communications Technician Apprenticeship,
delivered by our expert training team at Baltic Apprenticeships.
Use email, phone & Teams to communicate with customers
Use the internal monitoring systems to identify & diagnose faults on computers, servers & networks
Execute tasks such as setting up user accounts, emails & password resets while maintaining confidentiality
Use remote control software to remotely access computers to resolve faults
Building new IT systems for customers (eg computers, network equipment, Wi-Fi, etc)
Full training and support will be provided by your workplace mentor and from the Baltic team.
28 Days annual leave
an extra day off
Employer pension contributions
Option to specialise in technologies such as Microsoft Cloud, servers, networks or security
Annual bonus
Desired Qualities, Skills and Knowledge:
GCSE Grade 4 in Maths and 5 in English
Your Training with Baltic:
IT Support Technician.
Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted.



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