Adult Services Co-ordinator

1 month ago


Surrey, United Kingdom Amber Mace Full time

Job Title: Service Manager - Domiciliary Care
Hours: Full-time (35 hours per week)
Salary: £28,000 per annum, plus additional bonus for out-of-hours shifts

We are in search of a dynamic and seasoned Service Manager (Domiciliary Care) to become an integral part of our client’s team, taking charge of guiding the strategic vision, operational excellence, and ongoing enhancement of all our services aimed at assisting clients and unpaid carers within the Surrey region.

Provide professional leadership and guidance to Care Support Workers and Assistants (CSWs/CSAs) through supervisions and staff meetings.
• Participate in first-tier Out of Hours support for care workers.
• Attend weekly "in-office" days for effective communication and support.
• Conduct 70% reviews of service provision.
• Provide direct support for client visits at short notice.
• Maintain proactive management of CSW/CSA profiles in the HR system.
• Submit comprehensive sector performance reports weekly.
• Monitor and ensure quality of care workers' reports through spot checks.
• Review client support documentation within sector guidelines.

Care Certificate and knowledge of CQC Regulations and Healthcare Act
• Prior experience in line management, preferably within a care environment, involving tasks such as rostering and conducting observations and supervisions.
• NVQ Level 3 in Health & Social Care is desirable.
• Proficient IT skills, including Microsoft Office (Word/Excel), with a willingness to learn new digital platforms.
• Capacity to cultivate positive relationships with team members, carers, and individuals requiring care and support, while maintaining appropriate boundaries.
• Commitment to adhering to policies, procedures, and national, regional, and local guidelines.
• Demonstrated respect and dignity toward adults and children in need of care and support.
• Full UK Driving Licence with Business Insurance

Competitive salary of £28,000 per annum.
Additional bonus for out-of-hours shifts.
Mileage allowance of 45p per mile for fuel costs (subject to change).
Opportunities for career development and advancement.
Please contact Harry at Amber Mace on (phone number removed)


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