3rd Line Support Engineer

1 week ago

United Kingdom Leo Recruitment Limited Full time

Do your current career prospects feel stagnant?

Are you on the lookout for a position that offers accelerated career progression?

Are you searching for a role that not only challenges you, but also offers a supportive environment for your growth?

If so, Leo Recruitment is seeking a 3rd Line Support Engineer for an esteemed and award-winning Microsoft Gold Partner in Dorset. This company, with a proud history of over 30 years, has a great culture and high values. Not only are they renowned for delivering a high-end, personalised customer experience, they have also received praise for the way they look after their employees.

Imagine being part of such a company

Salary & Benefits:

Due to confidentiality, we are unable to advertise the salary, however this is competitive and there are two roles available with salaries reflective of skills. This can be discussed upon receipt and success of your application.

Benefits include:

  • Profit share scheme (through an employee ownership trust).
  • Market-leading, company-funded training courses and certifications (worth thousands).
  • Career progression opportunities.
  • 25 days holiday plus bank holidays.
  • Healthcare cash plan.
  • Pension scheme.
  • Free on-site parking.
  • Engaging social events and team-building trips.
  • Flexibility and remote working options.
  • Modern office environment that promotes enjoyment and productivity.
  • A collaborative, team-oriented culture where everyone strives for excellence

As a 3rd Line Support Engineer, your responsibilities will include:

  • Working on cloud migrations and infrastructure projects of varying sizes.
  • Providing 2nd and 3rd line support and working with the remote support team to resolve incidents both remotely and onsite at customer premises.
  • Working on client builds, preparing endpoint hardware, tailoring installations to client requirements, and ensuring all technology is set up in line with business standards.
  • Documenting details of hardware and software configurations.

To be successful, you will need:

  • Good hands-on experience with Microsoft 365, Microsoft Azure, Windows Server, Active Directory, and Windows 10.
  • Knowledge and understanding of virtualisation (ideally VMware) and backup technologies (ideally Veeam).
  • Proficiency in anti-virus solutions, firewalls, wireless technologies, networking (e.g., VLANs and Layer-3 setup), and key security principles.
  • A valid driving license for travel.
  • Experience working for an IT Managed Service Provider would be advantageous.

Location: Poole, Dorset. While some remote working is available, this project-based role also requires you to travel to customer sites (Dorset/Hampshire), sometimes at short notice, with occasional overnight stays as needed.

Working Hours: The support desk operates between 7.00am – 5.30pm with three working patterns, 07.00am – 3.30pm, 8.30am – 5.00pm and 09.00am – 5.30pm. The pattern will be determined at point of offer.

If you’re an Infrastructure Engineer, Project Engineer, Implementation Engineer, or 3rd Line Support Engineer and can picture yourself growing in a role where your efforts are recognised and rewarded, then this would be the perfect role and company for you

How to apply: To take the next step towards a fulfilling and exciting career, click on “Apply” today and be part of a team where your growth and happiness are as important as the exceptional service you provide.

Diversity & Inclusion: Leo Recruitment and all our clients are committed to creating an inclusive and innovative future. Our recruitment process reflects our ethical values, celebrating the unique backgrounds, perspectives, and experiences of every individual. You can always expect fairness and equality when you apply through us.

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