3rd Line Support Engineer

6 days ago


United Kingdom Leo Recruitment Limited Full time

Are you on the lookout for a position that offers accelerated career progression?

If so, Leo Recruitment is seeking a 3rd Line Support Engineer for an esteemed and award-winning Microsoft Gold Partner in Dorset. This company, with a proud history of over 30 years, has a great culture and high values. Not only are they renowned for delivering a high-end, personalised customer experience, they have also received praise for the way they look after their employees.

Profit share scheme (through an employee ownership trust).
~ Market-leading, company-funded training courses and certifications (worth thousands).
~ Career progression opportunities.
~25 days holiday plus bank holidays.
~ Healthcare cash plan.
~ Pension scheme.
~ Free on-site parking.
~ Engaging social events and team-building trips.
~ Flexibility and remote working options.
~ Modern office environment that promotes enjoyment and productivity.
~ As a 3rd Line Support Engineer, your responsibilities will include:

Working on cloud migrations and infrastructure projects of varying sizes.
Providing 2nd and 3rd line support and working with the remote support team to resolve incidents both remotely and onsite at customer premises.
Working on client builds, preparing endpoint hardware, tailoring installations to client requirements, and ensuring all technology is set up in line with business standards.
Documenting details of hardware and software configurations.

Good hands-on experience with Microsoft 365, Microsoft Azure, Windows Server, Active Directory, and Windows 10.
Proficiency in anti-virus solutions, firewalls, wireless technologies, networking (e.g., A valid driving license for travel.
Experience working for an IT Managed Service Provider would be advantageous.

While some remote working is available, this project-based role also requires you to travel to customer sites (Dorset/Hampshire), sometimes at short notice, with occasional overnight stays as needed.

If you’re an Infrastructure Engineer, Project Engineer, Implementation Engineer, or 3rd Line Support Engineer and can picture yourself growing in a role where your efforts are recognised and rewarded, then this would be the perfect role and company for you

Diversity & Inclusion: Leo Recruitment and all our clients are committed to creating an inclusive and innovative future.


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