Head of Services

3 weeks ago

London, United Kingdom Straumann Full time

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Job Purpose
Straumann Group is a leading provider of Dental Implant, Orthodontics products & digital plat-forms. We are dedicated to revolutionising the B2B customer experience through innovative solutions and exceptional service. As part of our commitment to delivering unparalleled value to our clients, we are seeking a visionary leader to build and lead our next-generation services team and optimising our digital service offerings and platforms.
The Head of Services will play a pivotal role in shaping our customer experience strategy, dri-ving excellence in service delivery, and championing the voice of the customer. This role requi-res a dynamic and customer-centric leader with a passion for innovation, a deep understanding of B2B customer needs, and a track record of building high-performing teams. Additionally, this role will oversee data governance initiatives to ensure the integrity, security, and compliance of customer data.

Key Responsibilities:
1. Strategic Leadership
Develop and execute a comprehensive customer experience strategy aligned with the company's vision and objectives, leveraging digital technologies and best practices to enhance the B2B customer experience.
• Provide strategic direction and vision for our Services Department, aligning goals with organisational objectives.
• Lead a team of managers, providing guidance, coaching, and support to ensure the achievement of departmental targets.
• Collaborate with senior leadership to develop and implement policies and proce-dures that promote efficiency and effectiveness in streamlining our analogue ser-vices and introducing more efficient digital service delivery models.
• Develop and implement customer success programs to drive adoption, retention, and expansion among B2B clients, ensuring long-term value and satisfaction.

2. Team Management
Recruit, onboard, and lead a team of service professionals, fostering a culture of customer obsession, collaboration, and continuous improvement.
• Oversee a team of managers responsible for customer services, first-level support, and digital equipment field trainers.
• Set performance targets, coach, conduct regular performance evaluations, and pro-vide opportunities for professional development.

3. Customer Advocacy
Champion the voice of the customer within the organisation, leveraging customer insights and feedback to drive product enhancements, process improvements, and service innova-tions.
• Ensure the delivery of high-quality customer service & customer technical support training & installation through effective management of the services team.
• Monitor customer feedback and satisfaction metrics, identifying areas for im-provement and implementing strategies to enhance the customer experience.
• Collaborate with cross-functional teams to address complex customer issues and improve service delivery processes.

4. Digital Transformation
Drive digital transformation initiatives across the customer services function, implementing innovative technologies and solutions to streamline workflows, automate processes, and enhance self-service capabilities.

5. Data Governance
Oversee data governance initiatives to ensure the integrity, security, and compliance of customer data, establishing policies, procedures, and controls to mitigate risks and ensure regulatory compliance

6. Cross Functional Collaboration
Collaborate closely with sales, marketing, product development, and IT teams to ensure a-lignment of customer experience initiatives with business goals and objectives.

Qualifications:
• Bachelor's degree in computer science, Information Technology, Business Administra-tion or a related field. MBA preferable.
• Progressive experience in B2B customer service management, with a track record of building and leading high-performing teams.
• Deep understanding of B2B customer needs, market dynamics, and emerging trends in customer service and experience.
• Proven experience driving digital transformation initiatives, leveraging technologies such as CRM systems, AI, chatbots, and analytics platforms.
• Strong leadership and communication skills, with the ability to inspire and motivate teams to achieve excellence.
• Strategic thinker with the ability to translate customer insights into actionable strate-gies and initiatives.
• Knowledge of data governance principles and practices, with experience implementing data governance frameworks and controls.
• Customer-centric mindset, with a passion for delivering exceptional service and driving customer loyalty.

#J-18808-Ljbffr

  • Head of IT Service Management

    3 days ago

    London, United Kingdom Ministry of Justice Full time

    Salary 1 - The national salary range is £66,314 - £75,810. London salary range is £70,303 - £80,370. Your salary will be dependent on your base location Number of jobs available 1 - 1 Detail of reserve list 1 - 12 Months Region 1 - National City/Town 1 - National Building/Site 1 - NATIONAL **Please note**: Some of our MoJ Office locations, such as...

  • Content Writer

    1 month ago

    London, United Kingdom HEAD Full time

    We are looking for an experienced Digital Copywriter to join our ever-expanding marketing team based in London. You'll work with our Ecom team to refine tone of voice, develop brand and campaign messaging and support marketing channel owners to deliver stand-out copy. AUFGABEN ~ Key Responsibilities: ANGEBOT Contact ~ Please put the job title...

  • Head of Marketing

    4 days ago

    London, United Kingdom Chotto Matte - Head Office Full time

    Head of Marketing - Chotto Matte Here at Chotto Matte Head Office London, we are looking for an experienced Head of Marketing to join our team. It is a great opportunity to become part of a diverse, inclusive, and passionate environment that puts extraordinary culinary experience and customer service at the forefront. The Head of Marketing will help create...

  • Head of Marketing

    7 hours ago

    London, United Kingdom Chotto Matte - Head Office Full time

    Head of Marketing **Competitive Salary plus **10% Bonus.** Here at Chotto Matte Head Office London, we are looking for an experienced Head of Marketing to join our team. It is a great opportunity to become part of a diverse, inclusive, and passionate environment that puts extraordinary culinary experience and customer service at the forefront. The Head of...

  • Head of Estate Services

    1 month ago

    London, United Kingdom Royal College of Art Full time

    Founded in 1837, the Royal College of Art is the world’s largest community of postgraduate art and design students. It is also the oldest art and design university in continuous operation and has been ranked as the world‘s number one art and design university for a remarkable nine consecutive years, according to the QS World University Rankings by...

  • Head of Neighbourhood Services

    4 weeks ago

    London, United Kingdom 4Recruitment Services Full time

    Our local authority client based in West London are urgently seeking an experienced Head of Neighbourhood Services. **Role purpose** To deliver a value for money neighbourhood and sheltered housing service which builds safe and sustainable communities, provides excellent resident experience, improves satisfaction and enhances the quality of life and...

  • Head of Service

    18 hours ago

    London, United Kingdom Polaris Children's Services Full time

    Head of Service, British Forces Social Work Service, Cyprus (BFSWS) Salary: £48,000 plus on-call paymentsSpecific Hours: 37.5 hours per weekContract: Full time, permanent Location: British Forces Cyprus (BFC)Base Location: Episkopi, CyprusReporting to: Head of Service, British Forces Social Work Service, Cyprus (BFSWS) Benefits: 24 Days Annual Leave plus...

  • Head Bartender

    3 days ago

    London, United Kingdom The Old Queens Head Full time

    **We’re looking for a Bartender to join our talented team at The Old Queens Head.** As a leader of The Old Queens Head Bar Team, you are the personality behind the bars and the expert of the drinks menu. You'll inject your positive energy into every moment you’re in our beloved pub and provide a speedy service to ensure our renowned venue delivers...

  • Head of Dementia Service

    4 days ago

    London, United Kingdom SweetTree Home Care Services Full time

    **Head of Service - Dementia** **Responsible to**: Operations Director/Registered Manager **Hours**: 37.5 per week, Mon - Fri 9am-5pm **Salary**: £45,000 - £53,000 **Our Commitment to Exceptional Care**: At SweetTree, we do not just provide care - we create meaningful connections and enhance the lives of individuals living with dementia. We believe...

  • Head of Brand and Store Experience

    4 weeks ago

    London, United Kingdom Head Office Full time

    **About the role**: We are currently recruiting for a Head of Brand and Store Experience to join the team on a permanent basis. It's an exciting time at the John Lewis Partnership as we progress with our transformation plan and focus on how we best serve our customers. John Lewis is one of the country's most loved brands and, as a co-owner, is a truly...

  • Head of Creative Services

    4 weeks ago

    City of London, United Kingdom City of Westminster Full time

    **Head of Creative Services** **About City of Westminster** Westminster City Council is a world of extraordinary stories. Where innovative and open-minded people bring everything to the cause. Even expertise from surprising places. - Westminster is an amazing place. There are 250,000 diverse residents, over 50,000 vibrant and vital businesses and...

  • Head of Service

    3 days ago

    North West London, United Kingdom Polaris Children's Services Full time

    Head of Service, British Forces Social Work Service, Cyprus (BFSWS) Salary: £48,000 plus on-call paymentsSpecific Hours: 37.5 hours per weekContract: Full time, permanent Location: British Forces Cyprus (BFC)Base Location: Episkopi, CyprusReporting to: Head of Service, British Forces Social Work Service, Cyprus (BFSWS) Benefits: 24 Days Annual Leave plus...

  • Head of Service

    1 day ago

    North West London, United Kingdom Polaris Children's Services Full time €48,000

    Head of Service, British Forces Social Work Service, Cyprus (BFSWS) Salary : £48,000 plus on-call payments Specific Hours : 37.5 hours per week Contract: Full time, permanent Location: British Forces Cyprus (BFC) Base Location: Episkopi, Cyprus Reporting to: Head of Service, British Forces Social Work Service, Cyprus (BFSWS) Benefits: 24...

  • Head of Service

    4 hours ago

    Camden Town, Greater London, United Kingdom Polaris Children's Services Full time €48,000

    Head of Service, British Forces Social Work Service, Cyprus (BFSWS) Are you the right applicant for this opportunity Find out by reading through the role overview below. Salary: £48,000 plus on-call payments Specific Hours: 37.5 hours per week Contract: Full time, permanent Location: British Forces Cyprus (BFC) Base Location: Episkopi,...

  • Head of Service

    2 days ago

    Marylebone, Greater London, United Kingdom Polaris Children's Services Full time €48,000

    Head of Service, British Forces Social Work Service, Cyprus (BFSWS) Salary : £48,000 plus on-call payments Specific Hours : 37.5 hours per week Contract: Full time, permanent Location: British Forces Cyprus (BFC) Base Location: Episkopi, Cyprus Reporting to: Head of Service, British Forces Social Work Service, Cyprus (BFSWS) Benefits: 24 Days Annual...

  • Product Marketing Lead

    7 hours ago

    London, United Kingdom Head Office Full time

    **At a glance** This is a hybrid working role, therefore your time will primarily be split between working from home and the London/ Head Office. However, there will also be an expectation to visit other locations as the need arises. The salary range for this role is set at £69,300.00 - £112,500.00 **Contract type** This position is a Permanent...

  • Senior Markerting Executive

    5 days ago

    London, United Kingdom Head Office Full time

    **At a glance** This is a hybrid working role, therefore your time will primarily be split between working from home and the London/ Head Office. However, there will also be an expectation to visit other locations as the need arises. **Contract type** This position is a permanent role **About the role** We are looking for key talent to join the John...

  • Head of Service

    4 days ago

    London, United Kingdom InvitISE Ltd Full time

    Job Description We are seeking a Head of Service with a strong background in Early Learning for our public sector client based in London on an initial 3 month contract paying up to £550 per day inside IR35. this role allows hybrid working. The successful candidate will possess proven skills working with the following - Head of Service experience ...

  • Head of Service

    4 days ago

    London, United Kingdom InvitISE Ltd Full time €550

    Job Description We are seeking a Head of Service with a strong background in Early Learning for our public sector client based in London on an initial 3 month contract paying up to £550 per day inside IR35. this role allows hybrid working. The successful candidate will possess proven skills working with the following - Head of Service experience Early...

  • Head of Service

    4 days ago

    London, United Kingdom InvitISE Ltd Full time €550

    Job Description We are seeking a Head of Service with a strong background in Early Learning for our public sector client based in London on an initial 3 month contract paying up to £550 per day inside IR35. this role allows hybrid working. The successful candidate will possess proven skills working with the following - Head of Service experience Early...