German Speaking Customer Service Administrator

3 weeks ago


Sunderland Tyne and Wear, United Kingdom Bonbon Languages Full time

German Speaking Customer Service Administrator (12 Month FTC)

Video about :

Location: Sunderland, UK (Hybrid: 3 days on-site, 2 days remote. May consider 2 days a week in the office
36.5 hours per week normal office hours

Salary: £30,000 per annum

Company Overview:
Join a dynamic team at a renowned outdoor wear company known for its innovation, quality, and sustainability. With a significant focus on the German market, the company's brands are expanding their presence and achieving growth in this region. This is a great opportunity for anyone who loves the sound of the outdoor retail sector. Key Responsibilities:
  • Responding to different emails coming in from B2B retail customers in the DACH market
  • Most is via incoming emails via a ticketing system. Some enquiries come in via phone
  • Providing a great customer experience
  • Dealing with orders, and a huge variety of product related queries and requirements
  • Most of the customers will be buying at high volumes
  • Managing relationships with larger accounts, such as Amazon.
  • Supporting smaller retail partners also
  • Keeping accounts informed about progress and any delays of deliveries and orders
  • Utilizing Excel to navigate data relevant to customer queries.
  • Communicating detailed and varied information back to the customers.
  • Each query is unique; no two are ever the same, reflecting the diverse needs of the DACH market.
Ideal Candidate:
  • Experience as an account manager or contact centre
  • Fully fluent in German - 80% of the work will be in German, 20% English
  • Or in any other admin or customer service roles would be great
  • Retail background would also be great
  • Experience in supply chain or processing orders, dealing with stock would be helpful
  • Good time management
  • Proactive
  • Strong communicator
  • Confident to ask qestions
  • The role can be complex so a desire to understand and solve problems by asking is key
  • Pragmatic, and capable of navigating complex situations



Team Structure:
The executive will join a team of 11 dedicated Customer Ops Executives for the DACH market, among a larger group of 35 executives, where collaboration and peer support are pivotal to success.

Why Join ?
  • Offers a gateway to varied career opportunities within the company.
  • Provides excellent career progression prospects.
  • Engaging and supportive team environment.
  • Exposure to looking after significant accounts, providing great exposure
  • Newly refurbished office located by the river, designed with an outdoors theme, which is a vibrant and sociable workspace.
  • Includes a competitive benefits package
Interview Process:
  • The selection process will be concise, potentially completed in one stage, including competency and scenario-based questions, with a key focus on assessing German language skills.
  • The interview can be conducted remotely or on-site, tailored to ensure a comprehensive evaluation of skills and fit.
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