German Speaking Customer Service Administrator
3 weeks ago
German Speaking Customer Service Administrator (12 Month FTC)
Video about :
Location: Sunderland, UK (Hybrid: 3 days on-site, 2 days remote. May consider 2 days a week in the office36.5 hours per week normal office hours Salary: £30,000 per annum Company Overview:
Join a dynamic team at a renowned outdoor wear company known for its innovation, quality, and sustainability. With a significant focus on the German market, the company's brands are expanding their presence and achieving growth in this region. This is a great opportunity for anyone who loves the sound of the outdoor retail sector. Key Responsibilities:
- Responding to different emails coming in from B2B retail customers in the DACH market
- Most is via incoming emails via a ticketing system. Some enquiries come in via phone
- Providing a great customer experience
- Dealing with orders, and a huge variety of product related queries and requirements
- Most of the customers will be buying at high volumes
- Managing relationships with larger accounts, such as Amazon.
- Supporting smaller retail partners also
- Keeping accounts informed about progress and any delays of deliveries and orders
- Utilizing Excel to navigate data relevant to customer queries.
- Communicating detailed and varied information back to the customers.
- Each query is unique; no two are ever the same, reflecting the diverse needs of the DACH market.
- Experience as an account manager or contact centre
- Fully fluent in German - 80% of the work will be in German, 20% English
- Or in any other admin or customer service roles would be great
- Retail background would also be great
- Experience in supply chain or processing orders, dealing with stock would be helpful
- Good time management
- Proactive
- Strong communicator
- Confident to ask qestions
- The role can be complex so a desire to understand and solve problems by asking is key
- Pragmatic, and capable of navigating complex situations
Team Structure:
The executive will join a team of 11 dedicated Customer Ops Executives for the DACH market, among a larger group of 35 executives, where collaboration and peer support are pivotal to success.
- Offers a gateway to varied career opportunities within the company.
- Provides excellent career progression prospects.
- Engaging and supportive team environment.
- Exposure to looking after significant accounts, providing great exposure
- Newly refurbished office located by the river, designed with an outdoors theme, which is a vibrant and sociable workspace.
- Includes a competitive benefits package
- The selection process will be concise, potentially completed in one stage, including competency and scenario-based questions, with a key focus on assessing German language skills.
- The interview can be conducted remotely or on-site, tailored to ensure a comprehensive evaluation of skills and fit.
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