Current jobs related to Fraud and Customer Risk Team Leader Spanish Speaking Customer Experience · Sunderland, UK · Hyb[...] - Sunderland Tyne and Wear - Tombola

  • Fraud and Customer Risk Team Leader Spanish Speaking

    3 months ago

    Sunderland, United Kingdom tombola Full time

    **Fraud and Customer Risk Team Leader** **Hybrid (3 days office and 2 home)** **Hours**:37.5** Hours** **As the Fraud and Customer Risk Team Leader (Spanish Speaking), you play a critical role in our team's success. **You’ll work closely with the Fraud & Customer Risk Ops Manager to win together!** You will lead our customer risk team covering our...

  • Customer Service Team Leader

    3 months ago

    Sunderland, United Kingdom Paragon Customer Communications Full time

    **Customer Service Team Leader**: - **Sunderland - On-site**: - **Salary: £30,000** Paragon Communications are a dynamic and forward-thinking organisation committed to revolutionising the way our Clients do business. At our site in Sunderland we specialise in digital transformation services, helping clients transition from traditional paper-based...

  • Crt Team Leader

    3 months ago

    Sunderland, United Kingdom tombola Full time

    **Hybrid: Sunderland office and Home** **Hours**:37.5 Hours** **Salary**:£30,600** **As the Customer Risk Team Leader, you play a critical role in our team's success. **You’ll work closely with the Fraud & Customer Risk Ops Manager to win together!** You will lead our customer risk team covering our Spanish territories to deliver first-class customer...

  • Customer Risk Advisor

    3 months ago

    Sunderland, United Kingdom tombola Full time

    **Remote** **Hours: 40 Hours** **Salary: £**26,021** **Do you have an eye for detail and a knack for** identifying potential risks? Are you an expert in conducting evaluations, mitigating risks and ensuring companywide compliance?** You will play a key role in managing risks across our operations, within our Spanish-speaking territories. This role...

  • Fraud and Customer Risk Team Leader

    4 months ago

    Sunderland, United Kingdom tombola Full time

    **Fraud and Customer Risk Team Leader** **Hours**:40 Hours (Available shift pattern below)** **6pm - 2am Tuesday, Wednesday, Thursday, Friday, Saturday (Days off Sunday & Monday)** **As the Fraud and Customer Risk Team Leader, you play a critical role in our team's success. **You’ll work closely with the Fraud & Customer Risk Ops Manager to win...

  • Customer Fraud and Risk Advisor

    3 months ago

    Sunderland, United Kingdom tombola Full time

    **Customer Fraud and Risk Advisor (Swedish Speaking)** **Remote** **Hours**:20 Hours (Shift patterns included below)** **8am-12pm Monday** **12pm - 8pm Tuesday** **12pm-4pm Friday & Saturday** **(Days off Wednesday, Thursday & Sunday)** **Do you have an eye for detail and a knack for** identifying potential risks? Are you an expert in conducting...

  • Customer Fraud and Risk Advisor

    4 months ago

    Sunderland, United Kingdom tombola Full time

    **Customer Fraud and Risk Advisor (Dutch Speaking)** **Remote** **Hours: 40 Hours (Available shift pattern below)** **10am-6pm Tuesday, Wednesday, Thursday, Friday and Saturday (Days off are Sunday and Monday)** **Do you have an eye for detail and a knack for** identifying potential risks? Are you an expert in conducting evaluations, mitigating risks and...

  • Client Services Team Leader

    3 months ago

    Sunderland, United Kingdom Paragon Customer Communications Full time

    **Client Service Team Leader**: - **Sunderland - On-site**: - **Salary: £30,000** Paragon Communications are a dynamic and forward-thinking organisation committed to revolutionising the way our Clients do business. Within our site in Sunderland we specialise in digital transformation services, helping clients transition from traditional paper-based...

  • Team Leader

    4 months ago

    Sunderland, United Kingdom Paragon Customer Communications Full time

    **Team Leader**: - **Sunderland - On-site**: - **Salary: £30,000** Paragon Communications are a dynamic and forward-thinking organisation committed to revolutionising the way our Clients do business. Within our site in Sunderland we specialise in digital transformation services, helping clients transition from traditional paper-based processes to...

  • Safer Gambling Team Leader

    4 months ago

    Sunderland, United Kingdom tombola Full time

    **Safer Gambling Team Leader (Spanish Speaking)** **Hybrid: Sunderland Office** **and **home** **Hours**:37.5 hrs** **At **tombola, we believe that every role has the power to create a positive impact. The Safer Gambling Team Leader role is more than just a job; it's your opportunity to set the stage for a vibrant and responsible gaming...

  • Risk and Compliance Coordinator

    3 months ago

    Sunderland, United Kingdom Paragon Customer Communications Full time

    **Job Title: Risk and Compliance Co-ordinator**: - **Location: Sunderland - fully office based**: - **Salary: Up to £30,000** I’m currently recruiting for a Risk and Compliance Co-ordinator. This is an exciting opportunity for someone who is energised, self-motivated and engaging to join my client’s busy risk and compliance team based in Sunderland....

  • Customer Experience Leader

    4 months ago

    Sunderland, United Kingdom Kura Full time

    Job Details: **Job Title**:Customer Experience Leader** **Location: Sunderland** Kura are looking for an experienced **Customer Experience Leader** to join our team in Sunderland! As the UK’s largest independent outsourcing company, we create opportunities for development and progression throughout our business. We offer an industry leading salary and...

  • Team Leader

    3 months ago

    Sunderland, United Kingdom Saba Maison De Luxe Full time

    **About us** Saba Maison De Luxe is a small business in Sunderland. We are professional, agile, customer-centric, and our goal is to Saba Maison de Luxe uniquely offers both fine and casual dining serving real food of the Indian culture. Our various menus offer dishes from every corner of India with spices, herbs, textures and flavours. In our massive...

  • Safeplay Team Leader

    3 months ago

    Sunderland, United Kingdom tombola Full time

    **Hybrid: Sunderland Office** **and **home** **Hours**:37.5 hrs** **Salary**:£30,600** **At **tombola, we believe that every role has the power to create a positive impact. The Safeplay Team Leader role is more than just a job; it's your opportunity to set the stage for a vibrant and responsible gaming environment.** Overseeing and managing our Spanish...

  • Apprentice Customer Service Advisor

    4 months ago

    Sunderland, United Kingdom Lifetime Training Full time

    This is a rare and exciting opportunity to join our vibrant, fast paced Customer experience team, as an Apprentice Customer Service Advisor. As an apprentice Customer Service Advisor, you will be responsible for dealing with customer queries on all aspects of the customer journey, from where is my order? To Aftercare queries once the furniture or flooring...

  • Continuous Improvement Lead

    4 months ago

    Sunderland, United Kingdom Paragon Customer Communications Full time

    **Continuous Improvement Lead**: - **Salary: £45,000**: - **Location: Sunderland (Site based)** My client is a dynamic and forward-thinking organisation committed to revolutionising the way our clients do business. We specialise in digital transformation services, helping clients transition from traditional paper-based processes to cutting-edge digital...

  • Fraud Complaint Customer Service Associate

    2 weeks ago

    Sunderland, United Kingdom Barclays Bank PLC Full time

    As a Fraud Complaint Customer Service Associate, you'll investigate complex complaints across our fraud team, taking ownership of the end to end process to complete the investigation. You'll have a team of complaint handlers to support developmentally and coach. You'll need to have excellent written and verbal communications skills, be detailed orientated...

  • Quality Lead

    4 months ago

    Sunderland, United Kingdom Paragon Customer Communications Full time

    **Title: Quality Lead**: - **Salary: £22,731**: - **Location: Sunderland (travel to various sites will be required)** We are recruiting for a Quality Lead to join the Digital Mail department at one of Eurpopes largest communication companies. Working as a virtual team member to the Quality Lead you will ensure that the level of daily quality tasks are...

  • Team Leader

    3 months ago

    Sunderland, United Kingdom Sunderland City Council Full time

    37 hours per week, working 5 days out of 7 Join us in helping to transform the City of Sunderland and play a key role in creating a cleaner, greener, and more attractive living environment as an Environmental Services Team Leader. Join our dedicated Local Services Team at Sunderland City Council. As an Environmental Services Team Leader, you will work...

  • Quality Advisor

    4 months ago

    Sunderland, United Kingdom Paragon Customer Communications Full time

    **Title: Quality Advisor** **Salary: £22,731** **Location: Sunderland (travel to various sites will be required)** We are recruiting for a Quality Advisor to join the Digital Mail department at one of Europe's largest communication companies. Working as a team member to the Quality Lead you will ensure that the level of daily quality tasks are completed...

Fraud and Customer Risk Team Leader Spanish Speaking Customer Experience · Sunderland, UK · Hyb[...]

4 months ago

Sunderland Tyne and Wear, United Kingdom Tombola Full time

Fraud and Customer Risk Team Leader

Hybrid (3 days office and 2 home)

Hours: 37.5 Hours

**Please only apply for this role if you live within a 35 mile radius of Sunderland.
As the Fraud and Customer Risk Team Leader (Spanish Speaking), you play a critical role in our team's success. You’ll work closely with the Fraud & Customer Risk Ops Manager to win together

You will lead our customer risk team covering our Spanish territoriesto deliver first-class customer service while identifying and mitigating potential risks that our players may face. This involves close collaboration with other teams, such as customer service, marketing, and compliance, to ensure we maintain our reputation as the safest gaming site.

So, what will you be doing?

Your responsibilities include designing, implementing, and integrating efficient processes and work methods within the Customer Risk team. Additionally, you will be overseeing and assisting in resolving any escalated people management issues. Your leadership is essential to the team's effectiveness, and your ability to foster a positive working environment is key to our success.

Key Responsibilities

  • Team Leadership and Management
  • Risk Assessment and Mitigation Strategy
  • Ensuring Regulatory Compliance
  • Collaboration with Stakeholders
  • Customer Satisfaction and Retention
  • Analysing Risk Management Systems
  • Documenting and Reporting Risk Findings
  • Implementing Risk-related Training Programs
  • Problem-solving and Decision Making

In addition to the key responsibilities, you will also be responsible for various ad-hoc duties, including:

  • Managing Return to Work (RTW) processes for long-term absences
  • Conducting trainee probation reviews
  • Handling people management issues, including Performance Improvement Plans (PIPs) and Involuntary Attrition Decisions (IAD)
  • Escalating crisis situations as needed.
  • Conducting performance reviews and check-ins during H1 and H2
  • Assisting in training initiatives, including onboarding and wider CX training
  • Involvement in the recruitment process.

Relevant skills and experience:

  • Spanish language skills are essential (Read, write and speak)
  • English language skills are essential (Read, write and speak)
  • Experience in digital fraud is essential
  • At least 1 year's people management experience is essential from working in a leadership role within a risk, compliance, or customer service environment
  • Strong knowledge and understanding of gaming industry regulations
  • Proven experience in risk mitigation
  • Excellent interpersonal and communication skills
  • Strong analytical and problem-solving skills
  • Ability to manage priorities and deliver against deadlines

* Applicants must be 18 years or older to apply for this role.
** Please note if you are successful in obtaining this position you will be asked to complete a DBS check. Your offer will be subject to a DBS check coming back complete and approved.

Full job description available upon request.

#J-18808-Ljbffr