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Senior Resident Services Associate
4 months ago
Introduction
This is a role which will allow someone to set the standard for how the resident experience is delivered across our pipeline of Build to Rent homes and communities.
If you're looking to step up your career Dandara Living is the perfect professional home, working for us you will have the chance put your expertise into action on landmark projects, and work on a game?changing team, you ll also make long?lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours.
Working Pattern - Working 8 hour shifts over 7 days equivalent to 40 hours per week.
A full job description is available as a download on the left hand side of this page.
What you will do
- As one of the first points of contact with Dandara Living the highest level of customer service and professionalism is expected
- Supporting the Assistant Manager/ Customer Experience Manage in the running of the Resident Services Team.
- Ensuring applicants provide all company and legally required paperwork including Right to Rent and KYC Identification prior to move in
- Deal with incoming and outgoing post and parcels
- Dealing with resident and guest enquiries
- Booking and managing of resident amenity spaces
- Conduct move- in appointments, inventories, and meter readings
- Compiling of inventories
- Carry out mid term inspections
- Carry out move out inspections
- Logging maintenance issues
- Issuing of keys on move in and key replacements
- Keeping the resident amenity spaces tidy and presentable
- Dealing with vehicle parking and keeping accurate records
- Deal with noise complaints and escalating where appropriate
- Updating site wide communications / residents portal as required
- Assisting on open days and residential events
- Carry security walks as and when required
- Cover another shift pattern with the team as and when required
- Updating inventory feedback and actioning any point raised
What you will have
- Industry specific knowledge
- Knowledge or background of residential lettings and property management
- Holds a relevant industry related qualification and accreditation or would be willing to work towards
- Knowledge of the Tenancy Deposit Scheme rules
- An understanding of the Right to Rent obligations
- IT literate
What we will offer you
What we will offer you:
Dandara is a market-leading developer in the living sector, delivering Build-to-Rent, Single Family Housing and Purpose-Built Student Accommodation. Today Dandara Living is one of the UK s leading designers, developers, and operators of large-scale Build-to-Rent properties, with a proven track record in creating and delivering award-winning, landmark residential developments. With unparalleled market knowledge and technical expertise, our extensive in-house experience encompasses land acquisition, design, development, procurement, site delivery, and property and asset management. Our benefits include:
- GBP26,000 per annum
- 33 days holiday (inclusive of bank holidays)
- GBPcompetitive annual bonus (discretionary)
- Up to 5% pension scheme (salary sacrifice scheme)
- 2x salary life assurance (paid option to increase to x4)
Important note:
No agency applications will be considered for this role. Any CVs received will be considered a free gift.
