Operations Agent

2 months ago

Exeter Devon, United Kingdom GR Employment Limited Full time

We are currently looking for an Operations Agent that acts as the face of the Service Centre at our Exeter Site EX5 2GB.

You will be responsible for providing excellent customer service both internally and externally.As an Operations Agent you are responsible for ensuring that the day to day customer facing activities within the service centre are completed to the required standards. You will be required to ensure that all internal and external visitors to the Service Centre are handled in the appropriate manner and act as Service Centre Receptionist at times.

The Operations Agent you will be measured upon customer satisfaction. This role is diverse requiring a high level of attention todetail and exceptional problem solving skills. You must be an excellent communicator and team player with the ability to build up effective relationships in order to deliver great service quality and enhance our customer experience. You remain calm under pressure and go the extra mile to resolve any problems which may arise.

Shift Available:

Monday to Friday: 3:00pm to 7:00pm
Hourly Rate: £12:25 per hour
Shift Premium: Extra £2.65 per hour after 7:00pm
Saturday Premium: Extra £1.15 per hour
Sunday Premium: Extra £2.15 per hour

This is temp-to-perm position

Benefits:

  • Statuary holiday entitlement, pro rata
  • Ongoing support from your dedicated consultant
  • Weekly pay and pension scheme
  • Access to 24 hour Employee Assistance Programme
  • Temp-to-perm position,pending performance
Duties:
  • Provide administrative and operational tasks, necessary to ensure the correct functioning of the Service Centre
  • Answer all calls to the Service Centre
  • Respond to all queries in accordance with company standards (GSOP)
  • Deal with all internal and external customers visiting the Service Centre in a professional manner.
  • Manage day to day workload and seek support when required
  • Represent in a professional and efficient manner in order to increase customer satisfaction
  • Responding to Problem Pieces and ensure redistribution is arranged in accordance with global standards
  • Use computer systems with numerous applications to ensure work completed in accordance with company requirements
  • Plan and prepare working practices ensuring maximum efficiency
  • Adhere to legislation including Health and Safety, Working Time Directive regulations etc
  • Expected to comply with DHL standard uniform and ID passes should be worn at all times.
  • Adhere to all company procedures
  • Act as Service Centre receptionist when necessary
  • Perform any other reasonable duties as required
  • Safety and security: adhere to country laws and regulations, company and third party rules and standards
  • All employees engaged in activity on behalf of DHL International (UK) Ltd are to comply with all applicable security procedures
  • All employees are to bring any potential security breaches or concerns to the attention of their supervisors Customer/Stakeholder
  • To act as the first point of contact for all internal and external customers contacting the service centre
  • Communicate with colleagues ensuring that service delivery levels are consistently high
Requirements:
  • Excellent written and verbal communications skills
  • Good interpersonal skills
  • Strong IT skills
  • Operational process knowledge
  • Knowledge and understanding of Dangerous Goods (preferred)
  • Good at establishing working relationships and developing personal contacts
  • Strong personal influencing and consultative skills
  • Good analytical and commercial awareness
  • Self-motivated with good judgment and decision making qualities
  • Strong Negotiation skills
  • GCSE Maths/English
  • Experience in Administrative experience (preferred)
  • Experience/knowledge of the express logistic field (preferred)
  • 2-3 years Operational processing experience (preferred)
  • Security training will be given when required
G R Employment Limited is committed to being an equal opportunity employer

All employment decisions at G R Employment Limited are based on business needs, job requirements and individual qualifications, without regard to age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. G R Employment Limited will not tolerate discrimination or harassment based on any of these characteristics.

JBRP1_UKTJ

  • Operations Agent

    3 weeks ago

    Exeter, United Kingdom Gr Employment Limited Full time

    We are currently looking for an Operations Agent that acts as the face of the Service Centre at our Exeter Site EX5 2GB.You will be responsible for providing excellent customer service both internally and externally.As an Operations Agent you are responsible for ensuring that the day to day customer facing activities within the service centre are completed...

  • Operations Agent

    4 weeks ago

    Exeter, United Kingdom GR Employment Limited Full time

    We are currently looking for an Operations Agent that acts as the face of the Service Centre at our Exeter Site EX5 2GB. You will be responsible for providing excellent customer service both internally and externally.As an Operations Agent you are responsible for ensuring that the day to day customer facing activities within the service centre are completed...

  • Operations Agent

    1 month ago

    Exeter, United Kingdom GR Employment Full time

    We are currently looking for an Operations Agent that acts as the face of the Service Centre at our Exeter Site EX5 2GB.You will be responsible for providing excellent customer service both internally and externally.As an Operations Agent you are responsible for ensuring that the day to day customer facing activities within the service centre are completed...

  • Operations Service Agent

    2 weeks ago

    Exeter, Devon, United Kingdom GR Employment Limited Full time

    Job SummaryWe are seeking an experienced Operations Service Agent to join our Service Centre team at Exeter Site.The successful candidate will provide exceptional customer service, manage day-to-day operations, and maintain a professional image.Key Responsibilities:Answer customer calls and respond to queriesManage day-to-day workload and prioritize...

  • Night Reservations Agent

    2 months ago

    Exeter, Devon, United Kingdom Thrifty Car & Van Rental Full time €23,873

    Job Title: Reservations Agent Location: Exeter Head Office Hours: 40 hours Monday-Friday + Saturday shift rota 22 days holiday, increasing to 27 plus bank holidays ~ Free onsite parking ~ Free onsite gym ~ Company pension scheme ~ Employee discount scheme ~ Cycle to Work Scheme ~ Discounted car hire rates You will be a valued member of a team,...

  • Sub Agent

    6 months ago

    Exeter, United Kingdom Royal BAM Group Full time

    **Building a sustainable tomorrow** BAM Nuttall are recruiting for a Sub Agent to join our growing team in the South West of England, specifically for new work with South West Water AMP 8, Lot 2 Sewage Waste. This is initially a 5 year framework that offers excellent opportunities to those wishing to work within the Devon and Cornwall region. We will...

  • Sub Agent

    3 days ago

    Exeter, United Kingdom Bam Nuttall Full time

    BAM Nuttall are recruiting for a Sub Agent to join our growing team in the South West of England, specifically for new work with South West Water AMP 8, Lot 2 Sewage Waste.Initially, this 5-year framework offers excellent opportunities to those wishing to work within the Devon and Cornwall region.We will require people who are flexible to work throughout...

  • Agent

    6 months ago

    Exeter, United Kingdom Royal BAM Group Full time

    **Building a sustainable tomorrow** BAM Nuttall are recruiting for an Agent/Senior Agent to join our growing team in the South West of England, specifically for new work with South West Water AMP 8, Lot 2 Sewage Waste. This is initially a 5 year framework that offers excellent opportunities to those wishing to work within the Devon and Cornwall...

  • Senior Cyclic Agent

    6 months ago

    Exeter, United Kingdom M Group Services Full time

    **Senior Cyclic Agent** Milestone Infrastructure is currently looking to recruit a Senior Cyclic Agent to work on our Devon Highways contract across the county. As the Senior Cyclic Agent you will be part of our cyclical maintenance team who are responsible for cyclical maintenance across Devon. Works undertaken include the following: gully emptying,...

  • Reservations Agent

    2 months ago

    Exeter, Devon, United Kingdom Thrifty Car & Van Rental Full time €23,873

    Job Title: Reservations Agent Location: Exeter Head Office Hours: 40 hours Monday-Friday + Saturday shift rota Salary: £23,872.92 per annum Benefits: 22 days holiday, increasing to 27 plus bank holidays Free onsite parking Free onsite gym Company pension scheme Employee discount scheme Funded Summer and Christmas events Cycle to Work Scheme ...

  • Office Agent

    6 days ago

    Plymouth, Devon, United Kingdom BAM Nuttall Full time

    Job Description BAM Nuttall are seeking an experienced Sub Agent to join us at Devonport Royal Dockyard, Plymouth where we are the preferred contractor to carry out heavy civil engineering construction in and around the Royal Navy dockyard. BAM operates a flexible working policy ~

  • Sub Agent

    2 months ago

    Plymouth, Devon, United Kingdom BAM Nuttall Full time

    BAM Nuttall are seeking an experienced Sub Agent to join us at Devonport Royal Dockyard, Plymouth where we are the preferred contractor to carry out heavy civil engineering construction in and around the Royal Navy dockyard. Your work environment BAM operates a flexible working policy People are at the heart of what we do at Bam. We recognise that...

  • Agent (Temporary)

    2 months ago

    Plymouth, Devon, United Kingdom BAM Nuttall Full time

    BAM Nuttall are seeking an experienced Sub Agent to join us at Devonport Royal Dockyard, Plymouth where we are the preferred contractor to carry out heavy civil engineering construction in and around the Royal Navy dockyard. BAM operates a flexible working policy ~ We're on an exciting journey to get us there by recruiting the very best talent to join us...

  • Sub Agent

    1 month ago

    Exeter, United Kingdom BAM Nuttall Careers Full time

    BAM Nuttall are recruiting for a Sub Agent to join our growing team in the South West of England, specifically for new work with South West Water AMP 8, Lot 2 Sewage Waste. This is initially a 5 year framework that offers excellent opportunities to those wishing to work within the Devon and Cornwall region. We will require people who are flexible to work...

  • Site Agent

    3 days ago

    Exeter, United Kingdom Bam Nuttall Full time

    Building a sustainable tomorrow Apply (by clicking the relevant button) after checking through all the related job information below.BAM Nuttall are recruiting for an Agent/Senior Agent to join our growing team in the South West of England, specifically for new work with South West Water AMP 8, Lot 2 Sewage Waste.This is initially a 5 year framework that...

  • Sub Agent

    2 days ago

    Exeter, United Kingdom Balfour Beatty Full time

    **About the role** Amazing infrastructure isn’t the only thing that gets built here. Incredible careers do too. Join our Rail UK team as a Sub Agent and you can build something to be proud of. The BB exeter office has the role of sub-agent available. Working in a tight knit team and reporting to the site agent, you will be responsible for a number of...

  • Sub Agent- Newton Abbot

    1 day ago

    Exeter, United Kingdom Girling Jones Ltd Full time

    Company Overview: We are working with a leading civil engineering contractor delivering a key water infrastructure project in Newton Abbot.This is an exciting opportunity for a Sub Agent with water sector experience to join the team on an 8-month contract, overseeing critical project phases and ensuring successful delivery.Role Overview: As a Sub Agent on...

  • Bam Nuttall | Sub Agent

    5 days ago

    Exeter, United Kingdom Bam Nuttall Full time

    BAM Nuttall are recruiting for a Sub Agent to join our growing team in the South West of England, specifically for new work with South West Water AMP 8, Lot 2 Sewage Waste. Initially, this 5-year framework offers excellent opportunities to those wishing to work within the Devon and Cornwall region. We will require people who are flexible to work throughout...

  • Gr Employment Limited | Operations Agent | Exeter

    4 weeks ago

    Exeter, United Kingdom Gr Employment Limited Full time

    We are currently looking for an Operations Agent that acts as the face of the Service Centre at our Exeter Site EX5 2GB.You will be responsible for providing excellent customer service both internally and externally.As an Operations Agent you are responsible for ensuring that the day to day customer facing activities within the service centre are completed...

  • Gr Employment Limited | Operations Agent | Exeter

    3 weeks ago

    Exeter, United Kingdom Gr Employment Limited Full time

    We are currently looking for an Operations Agent that acts as the face of the Service Centre at our Exeter Site EX5 2GB.You will be responsible for providing excellent customer service both internally and externally.As an Operations Agent you are responsible for ensuring that the day to day customer facing activities within the service centre are completed...