Office Representative

2 weeks ago

Croydon Cambridgeshire, United Kingdom Chanel, Inc. Full time

An exciting opportunity has become available in the New L’ Atelier for a n Aftersales Representative . You will be joining an e xciting new department and our very first dedicated aftersales boutique .
You will primarily assist in the daily running of the boutique ensuring aftersales clients are welcomed and taken on the ultimate client experience . Some back of house duties will include liaising with the Croydon Atelier Team as well as the French Atelier Team, repair logistics, ordering spare parts and stock management.
As part of this exciting new project you will be the face of the department, you will welcome clients into the new dedicated aftersales space providing a luxury experience for all visitors. With 8 collections created per year, each request is unique and should be assessed on a case by case basis. Timely and accurate completion of all CASS administration, adhering to Boutique/Department store procedures and policies as appropriate ensuring repairs are sent to the relevant workshops within the company guidelines of 3 days after being recorded
Perform both express repairs and minor technical repairs on leather goods and costume jewellery (client and stock) according to company repair standards and quality assurance checks outlined in the in-house repair training
Manage all spare part orders and inventory for the boutique
Deliver training to FA’s on CASS and GRACE projects in the boutiques
Conduct interim stocktakes on repair locations
All quality issue information to be shared as appropriate within the Boutique team and relevant head office departments
Liaise with the Department Supervisor, Operations’ Manager and Aftersales Manager on all client complaints
Apply a helpful and courteous manner towards all colleagues, remaining reliable, supportive and flexible at all times
Y ou will have a good understanding of luxury leather and costume jewellery products as well as RTW garments.
Actively participating in positive feedback session s to build on the strong relationships we have with the boutique aftersales network, Croydon Atelier as well as the global aftersales teams in France.
With the main portion of the role being the receipt and initial assessment of all repair request a basic knowledge of CASS and the GRACE aftersales principles is beneficial.
Being able to plan your daily tasks and show flexibility to ad hoc requests
An environment to express both your curiosity and capability, with the aim of creating sustainable long term personal and professional growth
Delivery of excellence in an environment that places the long term success of its people and by extension the brand, at its forefront
Being part of a team that delivers a key value add service to the client, and deepens the clients relationship with the brand
We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide.
Having a positive impact – on people, the environment and communities around the world.
Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people.
Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.
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