Meter Support Advisor

4 weeks ago


Antrim Co Antrim, United Kingdom Calor Ireland Full time
Job Description Reports to: Meter Support Supervisor
Role Type: Permanent
Location: Belfast
We are looking for a detail orientated and highly motivated candidate to deliver excellent customer service within a small busy team at our Belfast office, based near the Titanic Quarter.
You will be first point of contact for all Calor domestic and commercial customers throughout Ireland who have a gas meter installed at their property and will be responsible for exceeding expectations across all our customer touch points during their lifetime with Calor.
Main responsibilities:
  • Provide clear, informative, and expert advice in relation to all aspect of the metered service with a confident and positive attitude
  • Resolve problems to customer's satisfaction in a timely fashion and ensure root cause has been identified and communicated to relevant department for corrective action
  • Acquire and accurately capture and update all necessary customer information
  • Ensure that all admin and reporting is conducted to strict deadlines and in accordance with the required processes and procedures
  • Must be a team player and willing to support other team members in tasks with an enthusiastic and approachable attitude
  • Manage calls relating to customer queries in a professional and efficient manner
  • Any other ad hoc duties which may involve direct contact with other departments
The person:
  • Consistently achieve performance targets and standards relating to productivity, schedule adherence, turnaround times and quality
  • Strong administrator, proficient in Microsoft Office and CRM with the ability to multitask
  • Two years relevant customer service experience with a proven track record
  • Excellent phone manner and the ability to resolve assigned queries in relation to customer accounts, services and bills within the agreed service levels of the department
  • Ability to work effectively using own initiative, good planning and organisation skills
  • Must demonstrate strong verbal and written communication skills with a focus on attention to detail
  • Ability to work under pressure and manage priorities


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