Service Manager
1 month ago
Vehicle Service Manager Location: 00 pm Monday to Friday
Company Benefits: Auto Enrol Pension Scheme, 23 days holiday plus statutory, Life Insurance, Employee Assistance Programme, Profit Related Pay and Bonus Scheme
The Adaptations Installation Company is part of a multi-site business serving the disability and mobility sectors.
We are a family-run company, whose steady expansion has been built on the excellent customer service our staff give to our customers.
We have an exciting opportunity for a Service and Installation Manager for our Chesterfield branch.
As Service & Installation Manager, you will be responsible for achieving maximum output of the branch through strategic planning and efficiencies whilst maintaining excellent customer service and quality standards.
Leading and mentoring a small team of experienced and dedicated colleagues, you will coordinate the daily smooth running of the branch and drive it to even greater success, whilst ensuring the branch is compliant with policies and procedures.
This role would suit an experienced automotive manager with lots of fantastic ideas and a proactive, positive attitude.
As our Vehicle Service Manager you will be responsible for:
Managing the diaries of a small team of technicians, support staff and sales team, you will ensure productivity and efficiency targets are achieved
Delivering excellent customer service at all times, resolving any issues quickly and to the satisfaction of the customer
Building a strong team ethos and employee engagement
Ensuring we always remain compliant with company, manufacturer and health and safety policies
Reviewing and analysing department KPI and financial reports, and motivating staff to exceed objectives
Building and maintaining strong relationships with local car Dealerships
A passion for delivering great customer service
Excellent people management skills
Training on company internal systems will be provided to ensure a successful start in your career with the business.
No agencies please.
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