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Regional Service Manager
1 month ago
Job Title: Service Manager
5% performance bonus per quarter (10% year total). Ad hoc financial bonuses if company hits profit and revenue targets.
Company Car scheme (£500pcm), Fuel card, company credit card.
25 days + bank holiday per year.
Birthday day off.
Buy/Sell holiday scheme.
Company Pension
Personal Healthcare insurance.
Ongoing career training plan. Our client has over 30 years of collective industry experience in Fire, Life Safety, and Security Systems. We cover the Design, Installation, Commissioning, and Maintenance in a variety of different manufactures across a wide range of clients. There commitment to quality is demonstrated by our extensive third-party accreditations and endorsements, which serve as an independent validation of our expertise and reliability. From defined one on ones, clear targets/ expectations, bespoke training packages, comprehensive benefit packages, quarterly company meet ups and external support. The Service Manager is a vital part of the senior management team, responsible for the leadership and growth of the Service division. This role will take on the overall responsibility for the administrative coordination, and implementation of business operations within the service division, taking all necessary actions and decisions for the management of the team, processes, and finances.
The role requires an individual who is flexible across all areas and who can demonstrate high standards of professionalism and detail in the delivery of high-quality services to our clients and staff. The Service Manager will need to be collaborative and willing to help others, take on a range of varied tasks, working under pressures, cover leave absences and deal with emergencies in both departments.
Responsible for management of all service, small works and fault works within the service division.
Managing and organising tasks required within a fast-paced environment to support the overall business objectives.
Managing timesheets, call out rota and overtime.
Managing engineer and office critical stock levels.
Ensuring all sites have detailed asset data within our CRM and is kept up to date.
Manage the growth of the service division, ensuring that the team is vibrant, technically able, and fulfilled in their role.
Develop, implement, and review operational policies and procedures.
Supporting credit control and financial escalations.
Supporting with HR duties for the company.
Provide operational & financial reports.
Completing the required office and engineer audits.
Completing financial review of staffing roles and investigating if we can make the lives of staff and operations easier with further lower cost employment including VAs.
Undertake training and development to further your skills knowledge and experience in higher management and directorship. Technical understanding of both Fire and Security systems.
At least 5 years in a management, project management or similar role.
Extensive experience in rolling out operational policies and processes in combination with the ability to create definite plans and the dedication to deliver them to accomplish goals and realised outcomes.
Communication and networking skills.
People-person, who takes pride in providing good service.
Good leadership qualities with the ability to provide direction.
Experienced with data analysis supported by excellent planning and organisational skills.
Highly organized and skilled with time management
Strong project management, planning abilities and decision-making skills
Valid UK Driver’s licence
