Product Manager

2 weeks ago

Bracknell Berkshire, United Kingdom Content Guru Limited Full time
  • Competitive

Content Guru are a leading provider of cloud communications solutions that help organizations provide the best customer engagement and experience.

From our omni-channel cloud contact center solution to our bespoke integration systems, we use cutting-edge technology to transform communications and make mass personalization a reality. This includes our development of AI and propensity modelling to create the seamless end-to-end customer journeys that inspire loyalty and power the success of organizations worldwide.

What we are looking for…

We are looking for a talented Product Manager to support our exceptional Product team based in Bracknell, Berkshire.

Product Managers are responsible for a range of products for the duration of their lifecycle. They oversee product creation, development, implementation and subsequent evolution with a focus on maximising product monetisation, usage and customer satisfaction.

  • Identify customer needs/business requirements for product development. Collate and refine requests into final design briefs.
  • Prioritise workload for product development.
  • Make design decisions that demonstrate delivery of design specifications.
  • Ensure product changes are in line with the overall business strategy.

Working with Other Departments

  • Act as a product specialist and “go-to” person for assigned products.
  • Provide product knowledge to Sales and Solution Consultants to assist with bids.
  • Share delivery timeframes with the Project Management team.
  • Liaise with Engineering Services to ensure the priority of bugs is understood.
  • Provide internal training or awareness of products as required.
  • Evangelise the product internally and externally.
  • Develop and deliver training to Sales and other departments as required.

Updating and Engaging with Customers

  • Contribute to monthly webinars to brief customers on product news.
  • Contribute to the quarterly Product Roadmap.
  • Contribute to the running of quarterly user forums to receive feedback and updates from users.
  • Arrange and chair meetings with customers to share product vision as required.
  • Gather customer feedback to determine ways that the product could be improved.

About you…

  • Bachelor’s Degree in a relevant subject.
  • Good experience in a customer-facing role, typically of at least two years.
  • Experience as a Product Manager or Specialist, with specific experience of product lifecycles and design processes.
  • Experience in the IT/Cloud communications industry is a plus.
  • Excellent written and verbal communication skills.
  • Good time management and prioritisation skills.
  • Ability to interpret customer requests and provide high levels of customer satisfaction.

Content Guru knows that inclusivity drives innovation. We are an equal opportunity employer with an inclusive workforce of every race, gender, religion, orientation, or disability. We’re devoted to people, and nurture talent and development.

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