Digital Consultant

1 month ago

London, United Kingdom Oyster Consultants Full time

Role Type: Permanent - full time
London / home working
Data makes the world go round. We are all about the intelligent use of data. We work with some of the country’s leading brands to support them in making wise decisions powered by data. We help them transform their customer data into a structure they can use, enabling them to improve it, make sense of it, and drive value from it.
Founded in 2005, we are a customer-centric business with a World Class +82 Net Promoter Score. We believe data should be at the heart of every company. While we are sector agnostic, primarily our clients are in the water, energy, telecoms, financial services, charity, and retail sectors. We help them improve their customer prospecting and marketing, customer management, billing, collections, and retention over the lifetime of the customer.
We have delivered consistent success and ROI for our clients through new customer acquisition, customer management, onboarding, and ongoing development, to ensure every consumer is treated like an individual.
Data can reveal the full picture and we join the dots.
Effectively, we’re a data agency and use data to solve marketing challenges. We provide solutions, support, and data as if an extension of their team, whether is for recruitment or retention there’s always something for us to be chasing.
understanding, inspiring, and communicating, with both the client and support team around you for you to build relationships and maximise revenue opportunities.
The Solutions Consultant is responsible for designing all the data and technology solutions we deliver for our clients. These can be as small as a post campaign report in Tableau through to a full Single Customer View Database and infrastructure.
The Solutions team is small but very active, touching almost all our clients as well as getting involved in internal developments and operational efficiencies. Turn large quantities of complex client data into insights which can be used to inform decision making and drive business benefit
Are quick to identify incomplete and diverse data sets, pinpointing data issues which may affect the accuracy and completeness of any analysis performed
Recognise the importance and value of understanding the data they are analysing, validating the information provided and reconciling the data sets as part of the Data Analytics Cycle
Produce data visualisations, detailed reporting and analytics underpinned with clear business commentary
Are open minded and flexible with a thirst for knowledge and an appetite for continuous development
Clear, concise and insightful data analytics which enable our clients to make sound business decisions based on fact
Ability to translate data analysis into targeted information which can be converted into actionable improvements, based on specific client / industry need
Continued improvement of our Product Suite through the delivery of robust data insight
Work as part of a Data Analytics team proving knowledge transfer support, peer to peer reviews and mentoring as a team to increase the team’s skill sites and drive continuous learning
Experience working in a data-driven business; CRM, planning, digital
Experience in designing solutions across a range of data projects
Comfortable using CRM/data visualsation tools; Adobe, Faststats, Tableau, Power BI, etc
Organised and able to juggle multiple client projects

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