Customer Marketing Manager

4 weeks ago


London, United Kingdom First Mile Full time

Customer Marketing Manager

Earnings: £(phone number removed) to £(phone number removed)

Do you have a passion for sustainability and a knack for captivating customer engagement? If yes, brace yourself for an exciting journey with First Mile, London's top recycling company

we're a force for change, with a mission to revolutionise recycling and preserve our planet. With an impressive clientele base from SMEs and independents to big names like Pret a Manager, Zara, and Netflix, we're leading the charge towards a greener future.

We're on the lookout for a talented Customer Marketing Manager to join our vibrant team. Picture yourself crafting innovative strategies and initiatives to delight our customers and drive business growth. Our Marketing department is a powerhouse, growing at an astonishing 30% YoY, and you could be at the forefront of this exciting journey.

As our Customer Marketing Manager, you'll be the architect of exceptional customer experiences, from onboarding new clients to nurturing long-term relationships. Educate and inspire customers to recycle more through engaging content initiatives like our resource and learning hub, boosting engagement and recycling rates.

- Drive revenue growth by upselling and cross-selling recycling products via strategic marketing efforts and our online Customer Portal.

- Lead the charge on our Customer Content Strategy, identifying opportunities to create impactful campaigns and fill content gaps.

- Collaborate with cross-functional teams, particularly Sales and Customer Service, to ensure consistent and effective storytelling across all touchpoints.

- Amplify the voice of our customers through surveys, outreach, and feedback channels, ensuring their needs remain at the heart of our communications.

Proven track record in developing and implementing Customer Marketing strategies that drive engagement and revenue.

- Analytical mindset with a focus on data-driven decision-making and ROI optimization. Proficiency in tools like Google Analytics and Excel is a requirement.

- Familiarity with B2B marketing, lead generation, and sales processes.

- Hybrid work model with a mix of in-office and remote days.

- 25 days’ holiday plus bank holidays

- £60 a month wellbeing allowance to spend on you

- Located at our Head Office in central London, just a stone's throw away from Oxford Street.

- The services advertised by Webrecruit are those of an Employment Agency



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