AV Service Account Manager

2 months ago

London, United Kingdom Concept Full time

UNDERSTANDING, SERVICE, TRUST

3 Words that Guarantee Results in Recruitment

Service Account Manager

London salary circa £60,000++

One of the AV industry's most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, they have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open.

To develop and manage existing and new Service Accounts & Contracts . To identify, target and develop new business opportunities for proAV Support Services Division to increase market share.

Key Responsibilities

To prepare and issue maintenance contracts and support proposals
To assist in the preparation of Service tender returns
To attend any post tender interviews in support of the Projects Sales Teams
To account manage named Service accounts to ensure all Service activities are carried out to the clients satisfaction to ensure renewal of the Service Contract
Attendance at regular Account Management meetings as required
Minuting of Service meetings and implementation of any Service actions that may arise
Ongoing Service development of Service accounts
Problem resolution on all contracts as required
To be a first point of Service escalation in the circumstances where clients are unhappy with contracted Services being delivered
Full coordination with Service Operations teams and Customer Service Agents
Preparation and delivery of monthly Service reports
To ensure all Services are being delivered in line with those contracted
To be fully conversant with the Service Catalogue and to be able to sell all Services confidently into current and new Service accounts
To gain a thorough understanding of the market place and identify key business opportunities where existing contracts not currently serviced by proAV are coming up for renewal / re-tender
To take opportunities from initial contact to negotiating and closing the sale
To become fully conversant with proAV service offerings and be able to sell these effectively into new accounts
To identify, develop and work with strategic partners to assist in the growth of the business
Generate single and multi-year support contracts
Identification any potential AV and videoconferencing project opportunities (although these will be progressed by a different team)

A

Benefits: * Excellent salary package

* Company Pension Scheme

* 23 days holiday plus bank holidays per annum

of service January to December) to 25 during 3rd year

* Life Assurance (4 x annual salary)

* Private medical insurance (after probation period)

*Join a company who will value you - and where your opinion counts #J-18808-Ljbffr

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